Contact Aircraft Spruce Customer Service for RMA Number before returning any product.
Call 800-861-3192 or send a message by clicking here.
Merchandise may be returned for credit or refund within 30 days from date of receipt if received in resalable condition-packed in original manufacturer's box, complete with instructions and all components (if applicable). A copy of the original order showing purchase or information stating the invoice number and date of purchase, with reason for return must accompany the article. Any refund for a return outside of 30 days may be subject to house account credit only. Do not mail purchase information in letter form under separate cover. A restocking charge may apply on items that are missing components, are considered non-stocking parts, are outside of the 30 day return period, etc. Do not return any products C.O.D. as it cannot be accepted by our warehouse. All returns (excluding Canada) must be made to Aircraft Spruce West in Corona, CA, USA. Certain items may not be eligible for return (e.g. books, DVD's, videos, special order items etc). The outbound freight charge for returns on items shipped using our Free Shipping promotion will be deducted from the refund. Call first for return authorization and instructions.
Important Note Regarding Canadian Returns: Returns for orders made from our Canadian facility may be returned to the Canadian warehouse. Canada returns do NOT need to go directly to either USA facility.
In cooperation with the manufacturers we represent, Aircraft Spruce & Specialty Co. warrants for a period of one year (on most products) from the date of original purchase its products to be free from defects in material and workmanship. Aircraft Spruce & Specialty Co.'s obligation under this warranty is limited to repair or replacement of the purchased product only, and under no circumstances shall Aircraft Spruce & Specialty Co. be liable for any loss, damage, injury, cost of repair or consequential damages of any kind in connection with the sale, use or repair of any product purchased from Aircraft Spruce & Specialty Co. Products sold are subject to manufacturer's warranty policy. Defective merchandise or out of box failure of product is repaired or replaced at manufacturer's option. Avionics, electrical, instument or similar products that are defective are subject to manufacturer's warranty only and will not be replaced immediately from Aircraft Spruce inventory.
Damaged or Shorted Merchandise
Each parcel carriers $100.00 insurance against loss or damage. Additional insurace coverage will be added as required per parcel. Open and examine all packages promptly. Notify the Aircraft Spruce Customer Service Department of any discrepancies in the order. If the merchandise is received in damaged condition or the carrier fails to deliver the entire shipment as shown on the Bill of Lading covering motor freight delivery, make note of the damage or shortage on the Bill of Lading and ask the driver to sign it. Then call the terminal office of the carrier and institute a claim for the loss or damage. If a package delivered by UPS arrives damaged, report this to the driver immediately. UPS will issue a report on the damage to Aircraft Spruce at which time a replacement shipment can be made.