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Spruce Customer Comments Read What Our Customers Are Saying About Us! Please let us know how you feel about our service. Send us an email to info@aircraft spruce.com or click here to download a comment card PDF.  |
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Your customer service and overall performance is so excellent now. It's beyond words. Your my favorite distributor. |
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This is in lieu of your of the postcard "Serving You Better Is Our Goal!" I ordered the parts on the 5/26 and received them today 5/28. Packaging was superb and that for such a small order. Thanks to you and your staff for the very prompt service! |
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Great web page. I think that is a huge reason for your success and growth. |
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Nice website, easy to use and easy to find things. Shipping was great with phenomenal time. |
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I appreciate your excellent service to home builders. |
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Your employees have always been friendly helpful, polite and efficient. I appreciate your products and service. |
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I have always had great service from Spruce and enjoy doing business with your company. I never had to return any items. Thanks. |
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I just read in the March issue of EAA publication 'Sport Aviation' that you and Nanci have become Life Members of EAA. I think this is greatest thing that you two openly support GA the way you do. I wish you well. |
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I just wanted you to know how pleased I am with the recent service that you provided in arranging a better shipping price for my windows and getting my latest two orders on the way so quickly. My last order was placed this past week-end and I received it today. I could use Toronto sources for my requirements but with excellent services from Aircraft Spruce Canada there is no need to look elsewhere. |
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Excellent, Fast mailing. Good price and very fair shipping cost. (I will order many things from you!) |
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Great selection and very prompt service. I will be back! |
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Thank you very much for your knowledgeable & helpful staff and quick turnaround. |
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Excellent service! Best place to shop for aircraft parts. |
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Great experience as always. You guys are a pleasure to deal with. |
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I purchased from Aircraft Spruce because of your standard excellent service which you again provided with this small order! Thanks |
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Never had anything but excellent service with Spruce. |
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We have never ever had a problem and we will always recommend your company, you guys are the best! |
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Outstanding service, customer first attitude. |
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I can count on Aircraft Spruce - Best in Aviation! |
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Hello Jim, I just wanted to say a big thank you for operating such a fantastic service for aircraft parts and identifying and purchase, with your company Aircraft Spruce. Living in Australia is a long way from parts from in the USA, an over the years of building home built aircraft, I find your service a 'go send' Photo attached is my 4th build, an Australian design this time, but previously American design kits. There is always something needed to complete a build a high standard, and those items are nearly always from your company. Will be in the USA next September for Reno air races, and hope to call in at west coast for latest purchase. |
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I have purchased from you for 15 years. You are the best. Thank you. |
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Great & fast service, as usual. |
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I've been shopping with you for 30 years, you are great. |
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Really appreciate your handling this small order for pal nuts which we couldn't have found locally. You treated it like it was a big one - very important to us. |
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I am very pleased, the parts & service is always the Best. I always get the help I need when trying to find the right item. I have never been dissatisfied with anything there. |
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Battery case at a low price with low shipping price, Thank You. |
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Great service & prices on a very small order. Great Job! |
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I just want to say thank you for your great service!! I ordered some plywood, glue, nails and catalog Monday or Tuesday, and I got it today....Friday!!! I had just picked up the phone to call and check if you had processed the order, since I had not received an email confirmation, and the UPS truck drove up. The plywood arrived in great shape due to the great packing. Please tell everyone at AS&S that you have a very happy customer! |
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Big parts or small parts your service is always excellent! | |
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1st time dealing with A/C Spruce. Very Good! | |
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I've been working on aircraft all of my life. Aircraft Spruce is my personal preferred source for basic parts & hardware. | |
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This is the kind of folks I like doing business with A Great experience. | |
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Was very impressed with service, price, and prompt shipment. Will definitely recommend your company. | |
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Not a question, but couldn't find a feedback form. I just wanted to let you guys know that I have placed 2 orders thus far and Aircraft Spruce is by far THE BEST SUPPLIER I've dealt with online! Thank you all so much for the awesome service and great products. The blazing fast shipping is top notch to say the least! | |
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Thank you for making my dream come true! You guys are a great company and you just don't' fill orders and ship parts, but you actually make people's life long dream come true! | |
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My technical questions were answered, parts were selected and I received them promptly. Thank you. | |
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I'm at the stage in my RV-9A project where it seems like I need to order stuff every week...doing the electrical... Just wanted to let you know that I really appreciated your extensive inventory, your quick service...same day shipping if before 4pm, and your reasonable prices! Your website is great....almost all my orders are online. The few times I've talked to your folks on the phone it has been quick and professional. Keep up the great work! |
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Good quality, price, and always fast shipping. I love Aircraft Spruce! Keep up the great work! | |
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You guys have treated me well for 40 years! | |
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I thought the service was really fast! Shipping was cheap. Thank you! Will buy more! | |
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Your customer service is high quality! Thanks! | |
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Same excellent service for over (40 years). | |
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Outstanding products and service. A model for the industry. | |
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I wish everyone I do business with was as nice, knowledgeable, and prompt as you people are. I'll be back! Thank you! | |
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I would like to thank you people for the wonderful service that I received a few weeks ago my order only took 3 days to reach me in Australia, so thanks once again for the service I love doing business with Aircraft Spruce. | |
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My order was placed on Friday and it was in my mailbox on Monday!! Very Fast!! My EAA magazines aren't even that fast!! | |
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We were very impressed with how quickly our order arrived! We ordered late Thursday and it was delivered the next day! Excellent!!! | |
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AAA+++ To all of your staff! Thank you. | |
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I want to say a "Sincere Thank You" for you going above and beyond all of my expectations on my recent order. It was well after 5:00 pm EDT on Thursday when I place my order and due to your tremendous efforts I received my order the very next day, merely 2 hours after the order was placed! All I can say is you certainly have gained my respect! Please pass on my gratitude to all of your staff! |
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Thanks! Item packed well, well priced & quick delivery. Will recommend to others! | |
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Last minute AOG order handled AFTER cutoff, was received next morning. Great Job! | |
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There is absolutely no problem with my order. There is no selection from the above menu to thank you for great products and a super fast delivery of my purchases. Thank you so many times. My EAA chapter members only purchase from you, as you were so generous with you donation to a couple women who flew around the world recently. | |
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Your catalogue detail is very helpful. Your price guarantee is a winner. Website is easy to navigate. | |
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Amazing! 2 days Georgia to Nebraska, Fed-Ex Ground and free! | |
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I race a Formula Ford race car. Most of your stuff crosses over. I love this place, glad I found you! | |
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Aircraft Spruce is the first choose when I need aircraft related parts. | |
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Price was cheaper than quoted. Blue ribbon service. | |
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I moved to St. Louis recently and ordered Spruce from your competitor - never again! I'm back (started in early 70's) for good. | |
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Best company have ever dealt with - keep up the good work. | |
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I purchase 90% of my aircraft needs from your company - fair prices & excellent service. Keep up the good work!! | |
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Although a small order under $2. I really appreciate your prompt and excellent service! Thank you very much! | |
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It's a pleasure to get the parts I need, so easily & quickly. Thanks! | |
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Excellent shipping times! I've ordered from you for about a year and always have been pleased. I also recommended to a friend. | |
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You guys have a great staff. We appreciate your service to us airplane builders. "Everything rises and falls on leadership" | |
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Over twenty years I have rebuilt and services three Piper aircraft and you have been a tremendous help. | |
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Just wanted to say that your service keeps me coming back order after order. I placed a web order on Monday night (9/6). The order was completely and accurately filled on Tuesday and shipped that night! I received it Thursday (9/8). Everything was identified and packed well. Absolutely amazing service. Other businesses should learn from Aircraft Spruce. Keep up the good work. | |
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It is truly a pleasure to deal with a company with the integrity and excellent customer service that Aircraft Spruce possesses. I love that I have received first class treatment regardless of the value of the product in question. In our current economic climate I believe that the companies who treat their customer well will be the ones who are best able to weather the storm. Please let management know you have one very happy customer and won't hesitate to recommend my friends to you! Best wishes for continue success. |
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Wonderful, Fast, No Hassle Service - Thank You! | |
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You don't have a "would like to heap praise on the company" option - come on guys - you need it! Several other local light sport aircraft owners have praised your service, commitment, and product range. I ordered some ACS key blanks a few days ago and they arrived in advance of an order for David Clark headsets from Brisbane (1000kms south of here) I ordered the ACS key blanks from you because they were cheaper than any quote I could get in Australia! Assuring you of my future orders! |
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The Aircraft Spruce website shopping list is the best. I really like it. Thank you | |
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Your catalogue detail is very helpful. Your price guarantee is a winner. Website is easy to navigate. | |
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I've been buying for 10 yrs from you and am just as happy as I was back then. Great company. | |
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Used website to order but needed "CHAT" - excellent experience! Great shipping. Very happy to see UPS used and low rates - Keep up great job! | |
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All around great service, very easy to find items and place order on website. | |
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I've been doing business with you since the mid 60's & 7 homebuilts. Always great service & fair prices. | |
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Wonderful customer service & honest, fast shippings - thanks | |
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Ordered Monday at approx 10am at my door Tuesday at 11:15am very fast shipping (25hrs) | |
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Built my Long-EZ 30 years - still flying - you've helped me with my up keep - Thanks as always - Good Service! | |
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Consistently outstanding service; great product selection; competitive + favorable pricing. The sales staff (Marcia, Claudia, Robin) are the BEST! | |
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Just wanted to take a minute to comment. I never fill in your comment cards, but thought I would just email you. I have been in this business since 1982, used all the regular suppliers over the years. Your company surpasses them all. On the phone your sales people are quickest and most efficient, on the internet your search engine is by far the best and most user-friendly. Stock is readily available, customer service is polite and easy. Returns are no problem core returns are a "piece-of-cake" - usually the RMA is included with the new product. Best of all is the email communications - lots of them! Thanks for helping me with my business needs! | |
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Amazing "Prompt" service!! Always use Aircraft Spruce because of the speed in which items are shipped. Thanks again. | |
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I have had many orders over the last 3 years and have never had a problem you are super in all ways! | |
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Just received my order, my compliments on excellent service, from the way the website is designed to the pack, ship and communication. Absolutely first rate, your service is as well designed and implemented as my Cessna 172. Thanks to all who make it so. | |
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Absolute great service order sent for AOG by USPS after your normal mailing/shipping time - great work | |
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As friendly and efficient as always. It is a pleasure to do business with you all. | |
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Best aviation company to deal with!!! | |
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Lighting fast on the shipping! | |
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I found a leak in my fuel pressure line on Wednesday, received and installed on RV-6A AirVenture Cup Racer Thursday. Thanks | |
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After many years of doing business with you, I am amazed at how good you are!! Thanks for all the help. | |
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Aircraft Spruce is the best company in the USA. I wish the place I worked for was a good as you guys! | |
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My last order was fax'd to you on Monday & I received it Wed noon. You can't get better service than that. | |
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Service is always "Top Notch" couldn't ask for better. | |
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Everytime I order from Aircraft Spruce my package is shipped and delivered almost immediately. This is why I always order from you guys!! | |
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Top Shelf Company |
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Arrived 3 days before I had estimated it would - service is great. | |
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Aircraft Spruce is the best company I've ever dealt with. You guys are quick too. | |
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Outstandingly easy order placement and fast processing and time-to-shipment. Kudos to you! | |
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Very nice web site...easy to use and move around in...not all are! | |
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Aircraft Spruce is the best company I've ever dealt with. You guys are quick too | |
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I have made several orders this year and they are always FAST and RIGHT. In particular, I made an order this Tuesday morning and it was here by Thursday afternoon. Wow. Thanks for the great service, and great selection. | |
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Aircraft Spruce is my first place to shop. Always! | |
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You continue to amaze me with your service | |
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Best service in the industry. | |
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Friendly & quick service, as always! | |
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40 years of service, your getting better all the time. | |
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Used live help on a competitor's website earlier and they had no idea what they were talking about. It was a relief to get knowledgeable answers about placing an order. Thanks. | |
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Great services... I will go to you first. | |
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I have never experienced such service anywhere else as I have with Aircraft Spruce. Service, free corrections.... you name it. Michael Allen would personally deliver to me if it was the only way. That's his attitude anyway. Yall are the BEST! | |
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Dear Mr. Irwin, I am very impressed by the way Aircraft Spruce is doing his business. We can find almost everything at Spruce and it is arrives in our facilities within days, a logistic miracle!! If a problem occurs it is fixed within a few minutes with friendly people on the telephone or per email. I am sure that a company like yours can last another 45 years. Kind regards |
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I live in South Africa and have used Aircraft Spruce a few times. What a pleasure! It is so rewarding to do business with such a professional and efficient company - wish we had this kind of service excellence in South Africa!! | |
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Great company. The service is excellent. | |
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I have found that by using your company I can consistently expect quality parts and excellent plus service. Thanks for providing a source for aviation products that we rely on. | |
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Good prices and prompt shipping. Most of my a/c supplies come from Aircraft Spruce. | |
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I would like to thank Jim Irwin, President of Aircraft Spruce, for providing such an outstanding service to General Aviation. I rarely place orders with this company, but from now on, I will buy EVERYTHING that I need in order to keep my Socata TB20 Trinidad. You not only charge freight and on top of all send to me a wonderful gift, a needed Pilots Flashlight that my son will use as part of his pilot gear. THANK YOU, very much Aircraft Spruce, you are NUMERO UNO! |
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Every time I call A.S. the sales person's excellent. Very helpful and friendly. I only do business with Aircraft Spruce for part for my Cessna & Ercoupe. | |
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Great service. We are just beginning at rebuild project. Will be a long term customer. | |
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Absolutely perfect!! Thanks for great customer service and fast shipping! | |
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Thanks for the many products and great service! | |
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The service was great and delivery timely. Your web site was easy for me to use and I am not a computer genius - Thank you | |
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Have done business with you at Oshkosh - Phone - Internet and has been excellent always. | |
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You must be doing a great job - I've been a customer since 1979 & always pleased. | |
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You have the best service in the USA; Prompt and accurate. | |
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Just wanted to say 'thanks' for your outstanding service. I placed a small order of some nuts, bolts and washers. You placed the order quickly, got them shipped immediately and sent me a confirmation when they were delivered. I really appreciate good service, and you all certainly give good service. |
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Am amazed at how quickly this order was filled and shipped. Outstanding Service! Now I have a new "favorite supplier" Thanks. | |
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Thanks for the great service. I receive my package in 4 days to Australia. That includes 2 non business days. How cool is that. I wish I could build my plane that fast. | |
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I received my shipment next day! Excellent Service!! | |
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Not all orders are large. I appreciate being able to do a small one that just goes into mail. | |
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I've never had an inaccurate order - And l've ordered a lot! I've started using the internet and it works well. | |
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I am always pleased with the quick turn around and additional help if needed. A real pleasure doing business. | |
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We are very pleased with the speed. Knowledge and efficiency of your staff! - Thank you! | |
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Incredibly fast order processing & shipping! Thank you! | |
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Couldn't believe how fast my order got here. Fantastic! | |
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Sometimes you need to hear the good in addition to the usual complaints. I'm writing to compliment you on the excellent service you've provided me in the 4 years I've been building an RV. Your website is great, and the total time from order to receipt of goods has been second to none. When I first started building, I heard "old guys" grumbling about Spruce's service and was understandably a little concerned. But you've have never given me a reason to complain....and that's what i tell others when they ask. My very latest order has a couple of aluminum strips on backorder...and that's the FIRST backorder I can recall in over 4 years of aircraft building. That's an enviable track record. THANKS!!! | |
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Fast & accurate, as always! Thanks | |
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Internet is easy. A pleasure doing business with you. | |
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Really enjoy the web site....I am new to aviation and it's really helpful! | |
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Always Satisfied with service. You folks always do a great job! | |
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Called @ 3:45PM and delivered by 10:00 the next day! | |
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Every single time I order from ACSS, the order is fast, easy, prompt. The folks on the phone (Mike Soto, esp) are helpful and great. You get my repeat business and word of mouth b/c of it! | |
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Always on time & correct!!!! A+++ | |
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Very good! Thank you I hope to do more business with you in the future - I am building a RV 9A (VANS) and will need many parts in future. | |
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Very impressed - You charged lower shipping costs than quoted. Thank you!! | |
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Your service is always very good and prompt. I have been a customer for many years. | |
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The reason I always order from Aircraft Spruce is that everything is always right. No surprises. | |
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Mary - Your representative is marvelous. I enjoy doing business with Aircraft Spruce. You folks rock other company could learn from you. | |
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Ordered products on Monday 1/11/10, received products on the 1/12/200 Very Good. | |
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Service could be improved by buying me lunch and giving me an allowance for dinner. | |
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I enjoy calling into A.S. to get components I need. | |
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I am a small customer of Aircraft Spruce and you won't be able to meet all of my aviation needs. But you will get all of the business that I can give you. Every time I call to place an order the efficiency and outstanding attitude of the people you have answering the phone floors me. This speaks volumes about your company. I own a small business and deal with customers everyday. It is not always easy, but your people have their act together so well that it sounds easy and that they enjoy their job. You should be proud of your operation and employees. The great stock you have down to the speed of the shipping department represents your company. I tell all of my employees that they are all sales people. Everything that they do represents the company and the real boss the customer sees this. I do not normally sit down and write stuff like this. Very impressive company in a world where quality service is so rare. Thank you - Dennis | ||
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