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Homepage - Customer Testimonials
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Aircraft
Spruce Customer Comments Read What Our Customers Are Saying About Us! Please let us know how you feel about our service. Send us an email to info@aircraft spruce.com or click here to download a comment card PDF.  |
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|
Date |
Department |
Rating |
Comments |
June
07 |
Internet |
Excellent |
I am putting a Luscombe 8A back in airworthy condition and I have purchased parts from different suppliers. I would like to thank you for your professionallism, guick response to guestions, keeping me advise of up to date shippping info, etc. It is a pleasure doing business with you compared to other. Just wanted to say THANKS. |
June
07 |
Internet |
Excellent |
Needed Saturday Delivery for flight to Oshkosh - Received as promised via FedEx Thanks! |
June
07 |
Internet |
Excellent |
Service could not be better. Aircraft Spruce is the Best!!! |
June
07 |
Internet |
Excellent |
Very Nice Item, Very, Very Fast Shipping!!!! |
June
07 |
Internet |
Excellent |
I've been building my RV for 7 yrs and have ordered many things from you. I've NEVER had a problem! |
June
07 |
Phone |
Excellent |
Excellent service for over 10 yrs. that I've been doing business at Aircraft Spruce. |
June
07 |
Phone |
Excellent |
Had a rush order. Last minute and all that... service was excellent!! Thank you, Thank you! |
June
07 |
Phone |
Excellent |
Spruce continues to lead the pack. Thank you! |
June
07 |
Phone |
Excellent |
All my dealings with your company have been superior - I Love Aircraft Spruce |
June
07 |
Phone |
Excellent |
Great Service - I'll be back....often! |
July
07 |
Internet |
Excellent |
Thank you for the excellent service and quality components that you have provided to me over the last few years. I am a small-plane, home builder, and buy some quantities from you to build the plane. I always get what I want quickly, and in good shape. The website works super, and I have no ordering problems or order errors upon receipt. I just wanted you to know I appreciated your business very much, and consider you one of the finest businesses I purchase aircraft parts from. |
July 07 |
Internet |
Excellent |
I wish to congratulate you on your excellent service. I ordered 8, 18 to 14mm spark plug converters, within 3 working days they had been received and I have inserted them in the engine. This is quite remarkable considering the vast distance from USA to Australia. |
June 07 |
Phone |
Excellent |
What I like from your service is that I get my order sooner that I expected. (Great Job). |
June
07 |
Internet |
Excellent |
Just wanted to drop you a quick note to let you know that you guys are doing a fantastic job. I recently was solicited by another supplier and decided to see if it was worth it, as they have a place close to me that would get items to me overnight, although shipping ground. When I found the bolt I was looking for I was shocked at the price! They wanted $14 (my discounted price from $29) for a bolt you guys have for under a dollar. I don't know if all their pricing is this way, but you can be assured that you guys have something special dependable services, good pricing and simple customer processes. Please don't change! You guys are the best. Thanks. |
May
07 |
Phone |
Excellent |
As a homebuilder I really appreciate all of the information in your catalog and how well you supply us little guys! |
May
07 |
Internet |
Excellent |
I am very satisfied with Aircraft Spruce. Thanks so much! Your Service is Tops! |
May
07 |
Internet/Phone |
Excellent |
Recently
I placed an order from your company via the Internet. Let me tell you,
I am completely impressed by the speed and attention give my order! I found Aircraft Spruce and several other similar companies via a search engine. You had the exact products I needed, as did many of others, but what really sold me was the fact that I received an email back very shortly after I made my initial inquiry. Many of the other companies never responded. The sales agent was friendly, polite, helpful, knowledgeable & efficient. Shipping was prompt, items correct, well-packed and the price was as quoted. The items were rapidly shipped from multiple locations. Service rating: Excellent! I look forward to doing business with you again. |
May
07 |
-- |
Excellent |
Your service is so good that you don't need to send comment cards - I will be a customer so long as I fly. |
May
07 |
Phone |
Excellent |
Love the EAA discount - will do more business with you because of it |
May
07 |
Internet |
Excellent |
Internet ordering was easy with excel spread-sheet. Fast Shipping! |
May
07 |
Internet |
Excellent |
Top notch service and parts. |
May
07 |
Internet |
Excellent |
I enjoy doing business w/ aircraft Spruce! |
May
07 |
Internet |
Excellent |
You guys are great. Best service I get from anyone. |
May
07 |
Internet |
Excellent |
Superior, Speedy and Professional in all respects - Thank you- |
May 07 |
Phone |
Excellent |
I can't believe, I phoned my order in on Tues, and UPS delivered it on Wednesday. How do you do that? |
May
07 |
Phone
|
Excellent |
Reasonable shipping + handling fees - quick delivery. Knowledgeable agent - Thanks |
May 07 |
Internet
|
Very Good | Ordered Tuesday mid-day, received Wednesday mid day. All businesses should be run so well. Great Catalog, Great Service - been that way for 15 years a customer. |
April
07 |
Internet
|
Excellent |
You're a vanishing breed of outstanding customer service. Stay as you are. Thanks |
April
07 |
Internet |
Excellent |
Every time I have dealt with Aircraft Spruce and Specialty, I have been extremely satisfied with the personnel and the service. More dealers should follow your example. |
April
07 |
Phone |
Excellent |
Very easy to place an order salesperson on phone very good. |
April
07 |
Internet |
Excellent |
Very fast service, I am sure I will do business again soon - super catalog, thanks |
April
07 |
Customer
Service |
Excellent |
I am sorry it has taken me a couple of weeks to get to back to you. My delay
in no way lessens my appreciation for how you handled my trade in of the
Garmin 396 for the 496. Even more importantly it reaffirms my long time commitment
to doing business with Aircraft spruce. You people are truly top notch in
your dealings with customers. |
April
07 |
Internet |
Excellent |
I buy ultralight parts and this is my 1st order with you. I will definitely purchase future items! |
April
07 |
Internet |
Excellent |
I like the search feature on the web site. All the photos and descriptions are a big help. |
April
07 |
Internet |
Excellent |
I was surprised by how fast I received my shipments. Thanks! |
April
07 |
Internet
|
Excellent |
You are one of the Best Companies I have ever dealt with. Good products & Great Pricing |
April
07 |
Internet |
Excellent |
I depend on Aircraft Spruce - Thanks!! |
April
07 |
Internet/ Phone |
Excellent |
None - All of my recent orders via Internet and phone have been handled and completed to my absolute full satisfaction. Thanks! |
April
07 |
Internet |
Excellent |
I never thought I'd find the Cessna 140 placards so easily! Thank you for awesome service & great products. |
April
07 |
Internet/ Phone |
Excellent |
Excellent as usual - that's why we keep coming back! Order placed over Internet, called following morning to add on item! |
Mar
07 |
Phone |
Excellent |
I really appreciate the fast service. We needed an ELT battery for an annual inspection and you delivered as advertised. Great Service. |
Mar
07 |
Internet |
Excellent |
On-line
order processing is all anyone could wish for |
Feb
07 |
Phone |
Excellent |
Your
service should be the standard for all businesses. Excellent. |
Feb 07 |
Internet |
Excellent |
Good Internet Site, easy to navigate |
Feb 07 |
Internet |
Excellent |
By
far the best web site for ordering anywhere. I didn't talk with an
agent |
Feb
07 |
Phone |
Excellent |
Had
problems placing web order. Called Customer Service to resolve. Not
only Best CS in industry but some of best anywhere. |
Feb
07 |
Phone |
Excellent |
I
needed a Camloc wing stud 9W. I told the lady the length I needed,
and she said "I'll go to the warehouse and measure for sure." That's
Top Notch Service!!
|
Feb
07 |
Phone |
Excellent |
I
can count on your service and parts arriving when promised. |
Feb
07 |
All |
Excellent |
Great
Job. I have been doing business with A/C Spruce for 20+ years + I am
very happy with the excellent service! |
Feb
07 |
Internet |
Excellent |
you
guys are perfect! |
Feb
07 |
Phone |
Excellent |
What he did not know, he got the answer to immediately. Good Sales REP! |
Jan
07 |
Phone |
Excellent |
I have purchased from Aircraft Spruce since early 70's Dealt with FLo Irwin directly in the early days. |
Jan
07 |
Internet |
Excellent |
Aircraft
Spruce is My Go-To Supplier, Fantastic Service, No Surprises, Thank
you very reliable company! |
Jan
07 |
Phone |
Excellent |
Service
was lightning fast. Personnel bent over backward to be helpful. A/C
Spruce will always be my first choice to purchase A/C parts. |
Feb
06 |
Phone |
Excellent |
On
a scale of 1 - 10 A-C rates an eleven! Congrats! |
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