Homepage - Customer Testimonials
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Aircraft
Spruce Customer Comments Read What Our Customers Are Saying About Us! Please let us know how you feel about our service. Send us an email to info@aircraft spruce.com or click here to download a comment card PDF.  |
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2009 |
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09 |
Internet |
Your website is user friendly. | |
09 |
It was great to get answers to my questions right off. Josh did a great job. Thanks | ||
09 |
Quickly answered questions, checked with vendor about the product and passed on their contact info in case more questions arise. | ||
09 |
My first experience with this and found it very pleasant and rewarding. | ||
09 |
Swift and polite response to my questions, with appropriate level of caution and self awareness. | ||
09 |
He (Jeff) knew what questions to ask and went out of his way to help with my problem. Thanks again...H. | ||
09 |
Very impressed at how quickly I got in touch with an individual...very much real time service. | ||
09 |
Nothing seemed to be to hard for your people, great service. | ||
09 |
Even though you do not carry an item, the CSR was willing to help me find the item elsewhere. Great customer service! | ||
09 |
I was very pleased with this way of giving informations!! fast and direct!!! I was always pleased with your firm !!!!!!! | ||
09 |
Because it worked. Pretty cool actually. First time I have used on line chat. | ||
09 |
Friendly, and actually knew what he was talking about. | ||
09 |
Internet |
Just my favorite place to shop for my aircraft needs! | |
09 |
Internet |
I will buy ALL my tools and supplies here. Extremely pleased. | |
09 |
Internet |
Class Business! Ease of returns, good prices, promptness, good website are some of the reasons aircraft spruce has become my preferred choice... | |
09 |
Internet |
Excellent service & quality. Rapid shipping of a tiny order without the outraged shipping fees most others charge! | |
09 |
Internet |
Best service for last 20 years. Don't even check anywhere else. | |
09 |
Internet |
Excellent service & pricing! Love no handling charge. | |
09 |
Internet |
Excellent Service - Delivery A+++ and on time - would purchase from Aircraft Spruce again!! | |
09 |
Phone |
Outstanding company, congratulations. I am impressed. | |
09 |
Internet |
Particularly impressed by online chat- very helpful!! | |
09 |
Internet |
Your service is consistently fast & accurate & outstanding all around. Thanks... | |
09 |
Internet |
Just a comment to say how much of a pleasure it is to have a company with your prices and good service. I am new to ordering with your company and have been very impressed. I expect to get what I pay for and be treated as a wanted customer. Thank you for that. Have a Merry Christmas and a Happy New Year. |
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09 |
Internet |
In today's market, service is everything. You guys are excellent. Don't change a thing. | |
09 |
Internet |
You're a company that is very easy to deal with and almost always has everything that I need!! | |
09 |
Phone |
Expedious & Excellent Service. Will definitely do business again. Congratulations for the job well done. | |
09 |
The Aircraft Spruce Live Chat is very proficient. The main reason is because you could tell the person speaks and writes in English well. I've had chats with other companies where I've had to re-word my sentences so I could have my questions understood. | ||
09 |
Aircraft Spruce is extremely fast and efficient. | ||
09 |
Good, rapid service as usual! | ||
09 |
Your online chat service was a great experience, very helpfully. Thanks! | ||
09 |
Ya'll are the best! Been using your service for years! | ||
09 |
Freight cheaper than quoted and you passed along the savings to me. THANKS! It's freight charges that typically give me pause when making small orders. | ||
09 |
Everytime we order is great experience - your customer service is 1st rate - Michelle was great!!! | ||
09 |
A GREAT help in information before I placed my order. | ||
09 |
I got the detailed information that I needed. | ||
09 |
Very quick and accurate response. | ||
09 |
Rob was quick, efficient, double checked stock and provided outstanding performance. | ||
09 |
Short waits for good answers. Thanks and keep the live support manned please! | ||
09 |
Spruce rocks! Always been pleased - why shop anywhere else?! | ||
09 |
Received order the next day. As good as it gets. Thanks | ||
09 |
Brenda was very nice! | ||
09 |
Fast, convenient and helpful. | ||
09 |
Service was outstanding, the staff was very proficient and helpful in all our questions. | ||
09 |
Got my info quick and accurate! | ||
09 |
Quick specific answer to my question, easy to understand. | ||
09 |
Josh was very helpful. | ||
09 |
Josh got me the answers I wanted very quickly. | ||
09 |
Jeff was very polite, friendly, and prompt in helping me. Politeness: 5 Proficiency: 5 | ||
09 |
Josh was very supportive and thorough I really appreciate the way he handled things, thanks again | ||
09 |
I got the answers I needed very quickly without having to sit on hold on the phone. | ||
09 |
Building an experimental...work all weekend, figure items need for next weekend, order Monday, have Wednesday. Almost always complete. Thanks! | ||
09 |
Outstanding customer support... avionics tech chat was offline but Josh came through with all the answers I needed....Outstanding Job Josh | ||
09 |
Good experience, first time using your chat, CSR was helpful | ||
09 |
Quick response. Got what I needed. | ||
09 |
CSR understood my problem and provided a clear answer | ||
09 |
Fast and accurate response and very nicely written. Thanks | ||
09 |
Quicker than calling on the phone, the person answered right away, understood the question and answered. Thanks | ||
09 |
Very good Support!!! | ||
09 |
Quick and helpful! | ||
09 |
Issue resolved quickly and easily. | ||
09 |
Best online chat service I have ever used. | ||
09 |
There is no better service than this | ||
09 |
Instant answer, Josh knows his product. | ||
09 |
This format worked out well for the few questions I needed answered. Thank you. | ||
09 |
Quick and what I wanted to know | ||
09 |
Great Support! Really works! |
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09 |
Jeff has done a great job. I really appreciate this support. Keep going on, thanks, René. | ||
09 |
Really great service and outstanding help. Thank you | ||
09 |
Veronica rules! She corrected my order so my 3 year old son didn't have to wear a bomber jacket for an eight year old...thanks | ||
09 |
Brenda provided me all the information I needed plus more. Great service! | ||
09 |
Quick and immediate instead of sending an email and waiting for an answer. | ||
09 |
Friendly and efficient. | ||
09 |
Great service to have | ||
09 |
Really great service and outstanding help. Thank you |
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09 |
Rob did a great job helping me and got my problem solved. | ||
09 |
Very efficient people there | ||
09 |
That was the quickest customer support I've ever received. Thanks. | ||
09 |
Bent backwards to find what I needed. | ||
09 |
Answered quickly with detail. | ||
09 |
Rob was very prompt at answering my questions. Better than waiting on hold. Easy to use chat service/live help. | ||
09 |
Prompt & courteous answer. | ||
09 |
Hello. I just got my order and wanted to thank you for getting everything here today. I wasn't expecting everything and it was a nice surprise. This is the second order I've done with you over the net and I also did my first order in person when I bought my headset. You have an excellent service and I felt the need to tell you so. | ||
09 |
Always an excellent experience. I love A/C Spruce!! | ||
09 |
Quick & Correct - my kind of place. | ||
09 |
I ordered some aircraft material on the internet late Sunday afternoon. The order was pulled and shipped via UPS on Monday and I received the package at my front door around 2:30PM on Tuesday. Hard to find service like that anymore. Thanks very much for your efforts. I am a happy camper. | ||
09 |
P.S. The Staff at the counter at your branch in Brantford Ontario, Canada are a really awesome & helpful group of people (esp. Dave & J.Y.) | ||
09 |
I see now you are offering US mail. I LOVE this. Is this new, or have I been missing the option? In building an airplane, a lot of times I don't need it now, I just need it. Getting part the cheapest way possible is high on my list. You are now the best, and cheapest way for me to build my airplanes. I have shopped all of the other suppliers out there (I have been building since 1974, so trust me I have used them all!) and now, because I feel like you truly want to keep ALL costs down for me I will always try to buy from you first. if you offer the materials or parts I need, I WILL be buying from you. | ||
09 |
First of all I can tell you that my airplane is now about 100 hours further along and flying well in Sweden. I started now with the aerobatics Phase and this is really kicking. Via this way I would like to thank Spruce for the 5 year perfect support and perfect logistics that I could experience during my project. Fast deliveries, good information, nice and functional website, quick responses etc. I surely will continue telling people of this... | ||
09 |
Very helpful feature adds a lot to an already good website. | ||
09 |
Wow! You beat the other supplier by a week. Thanks! | ||
09 |
Thank you, first of all! I had placed and order incorrectly and your rep. (sorry don't remember her name) was of great help and fixed it fast. Thanks again. - o- | ||
09 |
Thank you for all your efforts in resolving this issue - they always say you only find out who you can count on in times of adversity!! We now have a beautifully running nose dragger and a lot of spares - should last a few generations at least - so all in all despite the setback as a good outcome. I would like to thank you both personally for your help and support in resolving all of this. You have a committed customer that would recommend your services to others without hesitation. Thank you once again. |
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09 |
Love the "live chat" option. Wonderful! It is really a good and needed service, thanks again. | ||
09 |
Great product & Great service, as usual. Thanks! | ||
09 |
Always Good - but I Loan out my catalogs - They never came back! - Thanks Compton-To-FlaBob 200" over Time |
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09 |
Great online & paper catalog make the experience great and speed of filling an order is excellent! | ||
09 |
I have NEVER had anything but GREAT service. | ||
09 |
I am a customer since the late 1960's and the attention to detail is way much appreciated. I wish more companies had the same quality service. | ||
09 |
Phone |
Keep up the good work. This will be the first order of many as I build my Pietenpol. Thanks | |
09 |
As usual, prompt service and right the first time! -Reasonable prices also- | ||
09 |
It is a pleasure doing business with Aircraft Spruce...good service, wide selection and easy order processing. | ||
09 |
Great prices / fast service, very easy with online ordering. | ||
09 |
You are awesome. I give you all of my business due to your great internet access & ordering & your same day shipment policy. Nice job! Thanks. | ||
09 |
Your company is GREAT; That's why I deal with you. | ||
09 |
How nice it would be if everyone did as good a job. | ||
09 |
Great service, wonderful place to do business. | ||
09 |
Fast Shipping!!! A+++ | ||
09 |
A pleasant experience. My complete, accurate order arrived the Day after I placed it! Thanks! | ||
09 |
"Next day service, great" Air show I go!!! | ||
09 |
I never expected such GREAT service for warranty claim. | ||
09 |
One of the BEST experiences in buying parts for my plane!!! | ||
09 |
Greatest service of all people I do business with don't change anything. | ||
09 |
The only way your service could be better is if you personally delivered my part and installed it in my plane! Thanks!! | ||
09 |
Thank you, Thank you, Thank you...what a great company, all 3 of my orders were complete and correct and delivered as hoped... I know it sounds crazy but it is so nice to deal with a PROFESSIONAL company that really delivers. My next order is just about ready and Aircraft Spruce gets it all. | ||
09 |
I was your customer when i lived in Hawaii and at present, I am living in Italy, and continue to be a faithful customer of yours. I alway's contact Suzanne Lewis to place all my order's and would like to compliment her on her outstanding customer service. She is knowledgeable, efficient and a pleasure to work with. She has always found the best shipping avenue for me as I live in Europe and I greatly appreciate this extra effort. I'm a very happy customer and look forward to doing more business with Aircraft Spruce in the future. | ||
09 |
I am restoring an Aeronca - CA65 I order all my parts from your co. and I am very satisfied. | ||
09 |
Dear Aircraftspruce-Team, Thank you very much for your great and quick service. I've ordered a part on Monday evening and it is arrived on Wednesday morning. It is unbelievable to get a part within 36 hours from the USA to Germany. It takes longer to send a postcard from Northgermany to Southgermany. So I'm absolutely happy about your excellent service. Thanks and many greetings from Germany. |
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09 |
I'm pleased to see that the great Aircraft spruce "quick response" for customer service still does its usual good job! (Especially in this economy!) | ||
09 |
I am a satisfied customer since 1971, outstanding service! | ||
09 |
Ordered one day / received next day packaged well. | ||
09 |
Good fast service easy to order online I called with a question, got an answer quickly. | ||
09 |
Had several orders in short time overall rating - excellent. | ||
09 |
I am always very satisfied with A/C Spruce - Keep up the excellent work!! | ||
09 |
It is great to deal with a company that cares! Keep it up. | ||
09 |
Excellent, quick service! I will be buying more from you. | ||
09 |
Great Service!!! A+++!! | ||
09 |
Ordering easy. Shipping excellent. Service is excellent. | ||
09 |
I am a repeat customer because of price, product & service! |
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09 |
Thank you for the catalog! Your shipping is the most prompt & swift of all aircraft parts vendors...very much appreciated!! |
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09 |
Your team has always been great to do business with. Perfect service every order. |
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09 |
Over the years your service, promptness and product selection has continuously improved. Consider me a steady customer. |
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09 |
It's your service that makes me come back! |
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09 |
I received the David Clark headphones from you today. It got here in record time and I just want to thank you very much for your wonderful and very prompt service. I truly appreciate it and am completely satisfied with my order. Thank you for being so helpful and for going to some extra trouble to get my order sorted out. I hope you're having a good day and that you're enjoying the start of Spring over there. Our winter is just starting and I'm not looking forward to it at all. |
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09 |
Just a quick email to say that I appreciate the good service from all of the employees there at AS&S. I order, I get quick shipping, and it's always accurate. Keep up the good work. |
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09 |
Truly phenomenal! Order Mon. 1pm UPS at door Tues 10am! Thanks |
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09 |
I just want to thank you for being what you are. In these bad times it is good to know some one still cares. I ordered some parts last night and they were delivered today. In fact I think UPS's tracking software was beat by the delivery. Your packaging is top rate and can withstand UPS, LOL. Your prices are competitive. I am building Graham Lee 8/8 Nieuport 11. It built with only your materials and hardware. If you will send me an email address I will send you some pictures. Thank you again for your products and the wide selections, kindness when there is a problem, and delivery times. |
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09 |
Great Company - Great Service - I wouldn't be flying without you! |
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09 |
Good on-line catalog - Easy to order - Reliable Delivery! |
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09 |
1st time customer but not the last - good job! |
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09 |
Anything I need in the future will be through you! Very Satisfied. |
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09 |
3 days from shipping until delivery - Best service available - Keep up the good work |
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09 |
Your employees do an excellent job. I purchase many items by mail. Your company give the best service. |
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09 |
Got here faster than anything I fly! |
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09 |
Numerous orders, delivered promptly, made my annual much easier. I knew I could fix things in a couple of days rather than weeks. Thanks! |
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09 |
I'm building my 2nd airplane with Aircraft Spruce. I can't imagine building without you. Your attention to detail, inventory and service are the best! |
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09 |
Your company has been the best service of several companies I have dealt with on my airplane project W.W.P. | ||
09 |
I want all the folks at Aircraft Spruce to know that they do an outstanding job! I have been a customer for years and I can count on quality service. Today, I found it necessary to return a tire and a tube that I ordered using an incorrect size. THAT WAS MY FAULT. I was amazed to find a return merchandise hotlink that had my last order and shipping info included. YOU ARE THE BEST! THANKS FOR ALL YOU DO! |
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09 |
I am a loyal customer and an aircraft owner. I use Aircraft Spruce so frequently, that the UPS guy knows my wife's name and our dogs name as well! Many years in sales to upper management have afforded me the opportunity to fly which has always been my passion. I just wanted to say thank you for creating such a great company that allows pilots to get what they need to keep up with aging airplanes and not break the bank doing it. I thought about looking up all the things I have bought over the years from your company, but I decided that knowing that amount was probably information I could do without! I have always dreamed of finding a way to structure a career around my love of flying and it's nice to know that there are those like you who actually have done so. |
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09 |
Its refreshing to see a company that believes in satisfying the customer. After 30yrs in sales retail & wholesale, & seeing the poor quality the sales industry has put themselves in. It was quit a privilege to speak with your people. |
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09 |
Lowest price of anyone on my products, shipping was very prompt and well packed. Thank you. |
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09 |
Best prices, large offering of many items on your website made me a satisfied customer! |
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09 |
Based on my experience over many years, I would offer your company as a template for the way a business should operate - Excellent. |
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09 |
Wow, great service! Ordered on Monday about noon and it was at my house on Tuesday even though I selected UPS 3 days. Thank you! |
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09 |
Every experience with Aircraft Spruce is better than the one before. |
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09 |
Fastest shipping of any company that I have ever ordered from. |
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09 |
I ordered from Aircraft Spruce & Specialty because I can depend on my order being delivered prompt & correct. There is never any unpleasant surprise. |
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09 |
Extremely pleased. Wouldn't go anyplace else. |
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09 |
I don't know how service could be any better or faster - am very pleased with service, prices & products - keep it up! |
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09 |
Everyone is very kind and helpful! Also very knowledgeable and answer's all question very well. Thank you from the bottom of my heart!! |
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09 |
Just wanted to sing your praises and thank you for your excellent service. Orders have been promptly shipped, received and well packaged. Even items that were not in stock were received in short order. I will always go to Aircraft Spruce first. |
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09 |
I have received several orders the last several weeks. One contained a little card requesting how I felt about your companies service. Well, I lost the card but wanted to make a comment about how excellent your service continues to be. Of special interest to me is the outstanding way my purchased item are packaged. Being in the shipping/receiving area myself, it's not always easy to find staff that demonstrates the quality of packing and packaging necessary to prevent damaged to aircraft parts during shipping. Your staff has provided an excellent level of packing and protection on all shipments I've received. Please congratulate your shipping staff for me regarding the excellent manner in which they perform their duties. |
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