Department
Comments

FEBRUARY 2018

Internet AS always, goods exactly as ordered, packaged well, shipped promptly...doesnt get any better. Thank you.
Internet I always enjoy buying parts from you. Your service and delivery are great and the customer service folks are terrific. Thank you.
Internet I appreciate the quality service from Aircraft Spruce. Do not leave us , you are the only one in Canada that fills the need of us builders & small aircraft owners.
Internet You did great. Very friendly efficient staff helped out. Products exactly what I needed. Shipping was quick. Always like ordering from Spruce. Sure glad you finally came to Canada.
Internet Very speedy order processing and reasonable shipping time. Its almost like walking next door to a favorite aircraft supply house.
Internet Received the ELT Battery on time and at a price that I expected. I use Aircraft Spruce for all my aviation part and accessories needs.
Internet Very timely response. Everything came in quickly and works great. Already doing widespead recommendation as you being a supplier of product.
Internet Several recent orders. All excellent service. All quality parts as expected.
Internet I would not change a thing. You folks have always supplied me with what I needed if you have it in stock (nobody has everything). Delivery has always been good. I am glad you now have a store in Georgia since I live in FL. Makes things a lot easier and quicker than getting stuff from California. Keep up the good work. I have a few more things to order in the next few days too. Thanks.
Internet My order was processed very fast and I believe I received it as fast as possible and in good shape. This was a good mail order experience.
Internet Aircraft Spruce always seems to get the order correct and delivered when expected. I this day and age, this is high praise.
Phone Props to my saleslady (whose name I have sadly forgotten) for her can do attitude. Fast and efficient yet friendly and thorough. The items arrived nicely padded with brown paper. Im so happy youve stopped using those hard-to-dispose-of styrofoam peanuts. Fast to ship reasonable prices. Just excellent all around!
Internet In dealing with Aircraft Spruce for 16 plus years, I can honestly say Iíve never had a bad experience with the company. Please keep up the great work and youíll keep me coming back for as long as I am flying.
Internet Fast and as ordered. Always easy via the website.
Internet A great product, great service, and great follow-up! A+ I highly recommend Aircraft Spruce!
Internet You did great. Ordering on line was easy and the service was very efficient. Received my items within 4 days.
Phone Have been buying from Spruce for many years and have been very very satisfied.
Phone I first used Aircraft Spruce to rebuild a Aeronca Chief in the Alaskan bush in the early 1970s. Since then Ive owned a high prefomance sail plane. And most recently built an RV7A. Thru the years Aircraft Spruce has been there with great products and excellent service. If you need it to fix your airplane, Aircraft Spruce has got it.
Phone You guys ROCK. 2 day delivery. Every part I need. All to spec with great quality.
Internet You guys have supplied parts for 3 aircraft over last 15 years. Dont even bother to check other companies. Usually overnight or 2-3 day delivery. Sending back 2 Bendix mag cores for credit. Thanks for being there and providing EXCELLENT, consistent service.
Internet As usual Aircraft Spruce did a great job getting the items I ordered to me here in Arizona. My last order had one item on Back Order but was sent in a timely manner direct from the manufacturer. Great Company, great service.
Internet Ordered this flight jacket for my little grandsons 2nd birthday aviation themed party at a museum in CA. My daughter received the jacket super quick and was very impressed that the jacket looked so official. Thank you for great customer service and quality merchandise!
Internet Iíve been dealing with Spruce Aircraft for many years and as usual the service and excellent quality is consistently above average. Itís a pleasure to do business with Aircraft Spruce.
Internet When recently ordering some barry engine mounts I found your site carried excellent technical information and the whole process went smoothly and efficiently and I was very surprised to receive the goods in question so quickly.
Internet I sent in my online order then within a minute I realized I left off an item. I sent a message that requested an item be added to avoid a second shipping cost. I received a reply the next morning that the item I wanted had been added successfully and my order would be delivered as promised. Thanks to your staff for the flexibility and the help with my online order.
Internet Best order yet. I build masts for RC sailboats and perfect stock is a must. Whoever picked this order outdid themselves. Thanks Aircraft Spruce for another order of great material.
Internet Everything arrived exactly as ordered. Online ordering was very easy. Thanks.

JANUARY 2018

Internet Very good service, as usual. Order was complete and correct. It is easy to order on your website and the deliveries are always in the specified time.
Phone I ordered a really rare part (tool to work on Beringer wheels) and was very pleasantly surprised to find that you had it in stock. It was shipped that same day. I continue to be very pleased with Aircraft Spruce.
Internet Ordered on a Monday evening and arrived in New Zealand Friday afternoon. Very good prompt service and the compass was installed on the Saturday after calibration. Thanks Aircraft Spruce!
Internet Quick shipping and good quality products. Friendly personal service when necessary. Cant see much needing change. Thanks!
Phone You guys shipped right away and it was delivered on time. Thanks for the prompt service.
Internet Easy to navigate website, great prices and speedy delivery. I was very happy with the service.
Phone Your company and your reps seem to have everything under control. It is nice doing business with you and I will continue in the future!
Internet When I need materials for a project Aircraft Spruce provides the selection, prices and great shipping speed and rates that I need.
Internet Quality products, outstanding service, good prices!
Internet While I donít know how well the new alternator will work because my airplaneís engine is undergoing a major overhaul, I can say that Aircraft Spruce was able to deliver the part to me very quickly. I live in a very remote area in the Tennessee mountains and typically have to wait up to two weeks to receive deliveries. Sometimes, the delivery guys cannot find my house at all, and they have to leave my packages at the local general store. But with Aircraft Spruce, my packages always find my front door step and in great condition. This package arrived nearly a week earlier than expected, and that was over the New Years holiday! Great work, Aircraft Spruce, on your delivery service. Thanks!
Internet Excellent fast service and shipping all the way to Alaska. Thank you very much!!
Internet Order was filled perfectly. I know I can rely on Aircraft Spruce.
Internet Prompt attention to the order. Timely received. Great customer service!!
Internet Per usual....outstanding service on requested items!!! All arrived in great condition and on time!!! Wish it were so for the rest of the world! Thanks!
Internet I love your website. Can hardly believe how fast & accurate the orders come. Am building a kit plane, need a lot of small hardware and electrical the past few months. There has not been a mistake in the last dozen orders.
Internet As normal with Aircraft Spruce for many years, no issues. I order the parts needed and they send them. No BS. Just fair prices and good service.
Internet Tanks for the fantastic service. I ordered over the new year period and was amazed my shipment arrived so fast, all the way to New Zealand. Less than a week and that included clearing Customs. Awesome!!
Internet Product was received in a timely manner. Very satisfied with your communication and speedy shipping. Will look forward to dealing with you in the future. Thanks to your commitment to customer satisfaction. Cheers :-)
Internet I purchase from Aircraft Spruce since my first project in 1990 after the Oshkosh fair. Great supplier, with great service and on top of that, fast shipping!
Internet Everything I ordered was delivered quickly, packaged well. In fact, all of my prior orders as well.
Internet Very good service as always. Ive been a customer for 30 plus years. A/C Spruce is my go to parts store.
Internet Great service. Product was exactly as ordered and was delivered in a timely manner. Great service and I will shop here again.
Internet Everything exactly as ordered! Quick and reasonable cost of shipping. Thanks for the XLNT service.
Internet Staff very supportive and informative. Order was shipped extremely promptly and correctly. GREAT customer service!
Internet Very easy to order parts on your website!
Internet Excellent selection, fair pricing, and shipped VERY quickly! Well done!
Internet This is my first purchase from A.S. and won't be my last. Fast shipping and they have everything you can imagine for your aircraft needs. Thank you Aircraft Spruce and Specialty company.
Internet Received exactly as ordered, exactly when promised. Superb customer service as always.
Internet No improvements necessary. A flawless on-line ordering system with an on-time delivery.
Phone Excellent customer service. Quick response to inquiries and customer service reps found and dealt with problems swiftly.
Phone Alternator was in stock, shipped same day, arrived quickly (even though I chose standard shipping during the height of the Christmas rush), packed well and at a good price. Well done, Aircraft Spruce, well done!
Internet As usual you guys did an excellent job , fast delivery and all the items in perfect condition. What else could you want. Thank you Aircraft Spruce.
Phone Order was complete, correct and was received promptly. I have never had a problem with any of my dozen or so orders processed over the past 3 years since I bought my plane.
Internet Fast and affordable shipping for small parts. In Alaska, USPS work well and is affordable for us up here, Thanks
Phone I have purchased most of my aviation needs from Aircraft Spruce for the last 25 years. The reason is that for all this time, ou have provided me with the products that I have needed,with a price that is fair and a delivery on time. Thanks!

DECEMBER 2017

Internet In this day and age, it is rare to be impressed by customer service however, Aircraft Spruce has far exceeded my expectations. They went above and beyond to help ensure an important package delivery on time, and they made a little boys Christmas sweeter in the process. Thank you to the team there for your wonderful help. I will certainly come back to shop again and again. They always say, fly people are the best people.
Phone It is always a pleasure ordering from Aircraft Spruce. You can talk to a real, live, human being who is helpful and courteous thru the whole process. I received my order on time and as promised. Aircraft Spruce is my Go To place for all aviation supplies.
Internet Ordering is simple and my parts are always shipped promptly and arrive well packaged. Aircraft Spruce is always my go-to store when I need something for my homebuilt project.
Internet I found Aircraft Spruce Canada to be very prompt to reply to my questions and even received a phone call. The shirts look to be of good quality at an excellent price. I will recommend you to anyone for further orders. Thank you again for such good service.
Internet My many experiences with Aircraft Spruce have been very good. The staff in Brantford are friendly and very efficient. I like dealing with Aircraft Spruce Canada. I only use the on-line catalogue. It takes some sleuthing at times to find what you are looking for but I usually find what I want. I use the wish list feature all the time as I build up an order.
Internet I have been an Aircraft Spruce customer since 1983. I have always been satisfied with my purchases and quality of product. The service has been better than expected and I consider it to be the Bench Mark of Customer Satisfaction. Edward H A&P, IA, DAR, CFI
Internet My first time ordering, I ordered a couple flight log books, they arrived with one damaged I called they shipped one out right away no questions. I offered to send back the damaged one, they said to go ahead and keep it, very pleasant customer service. Would definitely order again, thank you and happy holidays.
Internet Thanks for the order in such a timely fashion. Aircraft Spruce in Canada is great!
Internet Order Placed Dec 8th and arrived in Perth Western Australia in less than a week, thats better service than we receive at at home most of the time. Great performance. Goods received as ordered - as it should be, so I am happy. Cheers
Internet Thank you for your excellent customer support. The solenoids have been shipped extremely fast. I am very happy with the product and its price. I would recommend Aircraft Spruce to my friends at anytime.
Internet Fast shipping, I ordered the wrong part, but was pleasantly surprised by the great customer service I receive to return the wrong part for the correct one! Thanks Aircraft Spruce.
Internet Got a case of Aeroshell W100Plus in my hands from California to Barbados in just under 24 hours. The competition cancelled my order saying it could not be shipped. Very impressed with the service. Aircraft Spruce will be the first people I call in future:)
Internet I have been using Aircraft Spruce since 1986 and have always had great service. Just this week I realized late in the day that we needed another part and I was able to add it to the order I had placed that morning. Being a small FBO on a shoestring budget that saved shipping cost and potential delays. Thanks Aircraft Spruce.
Internet Great product at a good price, fast delivery. Easy install, fired up perfectly right out of the box.
Internet Ordered the plugs on Tuesday and received them Friday morning. Great service. Items arrived as ordered. You run a tight ship.
Internet It is easy to order on your website and the deliveries are always in the specified time / Thanks
Internet Excellent service. Fast, no hassle. One of the best companies we deal with.
Internet I just want to say that I am really liking what is going on with Aircraft Spruce. The prices, the availability of items, the fast shipping. I really like the ease of ordering online. I have been to so many websites that are confusing to say the least, but yours is easy easy to use, clear and simple. I love being able to look up all my past orders and print out the invoices if need be. I am just thoroughly impressed with everything about Aircraft Spruce. Keep it up and you will always be on my bookmarks bar in the number one position!
Internet Thank-you for being a distributor in Canada! Very pleased with my sunglasses(FLIGHT GEAR OP MATTE CHROME 55MM GRAY LENS BAYO) and the quick delivery. Ive added you to my favorites and will definitely buy from Aircraft Spruce Canada again.
Internet I have been very pleased with Aircraft Spruce. From start to finish has been a great experience dealing with your company. In this day and age it is nice to see a company take pride in their customer service. I look forward to doing business in the future.
Phone I placed this order late at 4:15 over the phone, 15 minutes past the cut off time.(Which rarely happens) It was critical for us to get the sparkplugs as a customer had called me and scheduled to bring his plane in the next day to have all his plugs replaced. My sales agent said she would personally go and pull the product so it would ship that day, and she did what she said. She saved me the embarrassment of telling my customer I forgot to order his parts on time and making him reschedule a maintenance visit. I am thankful you have people like her who really care about the customer and want to put in the extra effort for customer service. In my aircraft maintenance business I purchase everything I can first from Aircraft Spruce before I go looking for other venders. I use Aircraft Spruce because of the great customer service, free shipping (which is one day ground), large selection on hardware and materials, and competitive prices. I am a loyal customer and I order 2-3+ times a week. Thank you for the great service that your people provide at Aircraft Spruce.
Will Call Yesterday I ordered two shipments of 86A Adhesion Promoter. One of our aircraft arrived at 610 PM at Falcon field, after you had already closed. Our pilot somehow was able to contact someone at Aircraft Spruce and was able to fly the product to our Service Center in Knoxville in time for us to RTS one of our new SF50 aircraft. My compliments to Kimberlie and whoever was involved in making that all happen after you closed.
Internet Aircraft Spruce has been what has kept General Aviation alive in my opinion. I often and so many others turn to them to get the correct products or information about a product. Im sure there are a few times I probably annoyed the ladies with some of my naive questions but they have always remained professional. Thanks guys for the years of service and I look forward to the year to come. Happy Holidays from Canada!
Phone I have been doing business with Aircraft Spruce for a number of years. Every Time I have needed a question answered in finding something for my projects Aircraft Spruce has always been there. The people I talk to are helpful and knowledgeable concerning all the vintage planes I have called looking for a special item needed. Thank you for being YOU!
Phone I love how quickly you always ship my orders. The person I spoke to was knowledgeable and helpful.
Internet Enjoyed the order experience. Easy to find. Easy to order. And the order was filled quickly. We'll be back!! Merry Christmas!!
Phone The sales person was very helpful and friendly. All items were received without any issues. I would definitely purchase from Aircraft Spruce Canada in the future.
Internet Your products and services have always met or exceeded expectations. What more can one ask. Thanks for the always quick service.
Internet Aircraft Spruce always comes through. Easy ordering, good shipping, well packaged. Thanks!
Internet A great experience. You have gone beyond the call of duty to see that I get my order. I am very appreciative for your help. Thank You.
Internet I recently purchased a fuel dipstick for a Piper PA28. Your website was easy to use and checkout was a breeze. My part was shipped right away and I received it quickly. Excellent service all around! Thanks to you all.
Phone Arrived on time. Your sales associate was professional and pleasant at all times. She helped me place an order on something a knew little about and sought help to reassure me that it was the right item. Felt comfortable after my order. Thank you
Internet Really fast processing of my order and faster than expected shipment and delivery. Really pleased. Thank you.
Internet You're the best in the business. Working with you guys has always been easy and we'll continue to use you.
Internet Everything arrived quickly and correctly. I'm a longtime customer and find your service to be always top of the line.
Phone Always a pleasure to call in an order and talk to the staff. They are helpful and prompt in getting the order out

NOVEMBER 2017

Internet As usual & predictably, Aircraft Spruce comes thru as promised. Sets a higher standard for service, more companies should follow. Thanks again!
Internet I've been using Aircraft Spruce for a long time and have always been more than satisfied with the service they provide. Craig F
Internet Couldn't be better: shipped fast, price was fair, product exactly as expected. Will always order from Aircraft Spruce going forward.
Internet Thanks for the quick service. Great price and quick service. What more could I ask for. :-)
Internet Aircraft Spruce has always done a good job getting my orders to me in a timely matter! Keep up the good work!
Internet Would definitely buy again from Aircraft Spruce. Order was delivered sooner than expected. Good price and order quality was better than expected.
Internet Excellent service and speedy delivery to Australia. Aircraft Spruce is our preferred supplier from the USA.
Internet Excellent service and nice people to deal with. Been a customer for several decades with your company.
Internet As usual, the people at Spruce quickly assembled a complete and accurate order fulfillment. I've learned that one can order with confidence and expect perfect order fulfillment.
Internet Great service with availability, good pricing, ease of ordering, excellent packaging and quick shipment. I believe that Aircraft Spruce is a standard-setter for internet marketing and sales and have no suggestions for improvements. (That is, since the soluble peanuts were eliminated as a packaging material ----.) Thank you.
Internet Aircraft Spruce is my 'go to' aircraft supply company. Every purchase has been a pleasure. Great products and shipping is good. Shipping cost is always a concern but I know you have little to due with that. Thank you AIrcraft Spruce.
Internet No matter the size of my order, I am always treated with a high degree of professional courtesy. The staff are very knowledgeable about the company and take a personal interest in each order.
Phone I have been a customer for 17 years and have never had a problem with any orders. Please keep up the good work :)
Internet Thank you for very efficient and quality service. The product was exactly as advertised, price was good, and the shipping was very fast. I am very happy with my first experience with your company. I will for sure be continuing my business with you. Keep up the great work.
Internet Wonderful service. My order was delivered the next day.
Phone I have been dealing with you folks for 30 years as a corporation customer and personally. You are the industry standard on quality of product and service.
Internet Got my new Beacon light for 172R works fine. Always get good service from Aircraft Spruce... Keep up the good work!
Internet I am extremely grateful that you don't have a minimum order and your shipping on small items is very reasonable. Sometimes I just need a few nuts and bolts. These are usually specialty items that cant be obtained locally. You ship them right out to me via US mail in a padded envelope. This makes you my go-to company for all my parts needs. When I've asked questions on-line about an item they are answered thoroughly and usually the same day. Repairing my home-built wouldn't be nearly as much fun if I couldn't get all the parts I need shipped to my doorstep. Thanks Aircraft Spruce!
Internet My order was shipped and received within two days. I always receive satisfactory service from Aircraft spruce. Thanks.
Internet Dennis from down under, I have built a Thatcher sourcing 90% of the raw materials from Aircraft Spruce. Your system of supply to Australia customers is second to none. If it can't be sourced by you immediately you take the trouble to inform your customers with explanations and alternatives and it is much appreciated. Happy Ossie Customer, Dennis.
Internet When I think of customer satisfaction I think of Aircraft Spruce as an excellent example of how I think things should be done. I have placed quite a lot of orders with Aircraft Spruce. I have had a few problems but they were all resolved to my satisfaction with one quick phone call. I get fast delivery with reasonable shipping costs. I am amazed at the inventory that Aircraft Spruce maintains. I always shop for low prices and probably 90% of the time Aircraft Spruce has the best price. If I am buying several items, Aircraft Spruce is just about always the the price winner. Keep up the tradition.

OCTOBER 2017

Internet Fast delivery, excellent choice on product that covers all types of aircraft. This range of product makes it easy to rebuild and maintenance your aircraft.
Internet ACS has been great. Very fast delivery and always getting what I ordered. Never had an issue with the few returns I've had. They have been very friendly and helpful.
Internet My new David Clark headset arrived earlier than expected and everything was perfect. Whole order/delivery experience was excellent.
Internet As always, orders are shipped promptly and received when expected. Rarely can you find products at lower cost than at Aircraft Spruce. The web site is easy to use. My favorite place to order from. When looking for aviation products, I always go to Aircraft Spruce first.
Internet Fast and courteous and professional service with quality aircraft parts. Thanks.
Internet Great Website helped to identify the needed parts. The wide array of shipping options and costs helped minimize unnecessary expense. Parts arrived promptly. Thankyou
Internet Shopping for what I needed was really a pleasure. You had the right product for my needs. I will also do business with you in the near future. Thank you for being such a thoughtful company.
Internet Thanks for a super fast processing of my order. Terrific to do business with you.
Internet Aircraft Spruce had the best price and I received my order very quickly. I pretty much order all of my parts, etc. from Aircraft Spruce. Thanks
Internet G'day, Unbelievable fast service, ordered Wednesday, delivery to Romsey, Australia the next Tuesday. Many thanks
Internet Very pleased with my order. Everything in my order was exactly what I had ordered and the price was fair. Delivered within two days of placing order.
Phone Once again, good customer service from Aircraft Spruce. I can think of no ways to make it any better.
Internet Excellent service, as always and the reason I buy all my aviation parts from Aircraft Spruce!
Internet I found your company via Google and I am glad I did. It was very easy to order the item that I needed. I will definitely be back. Thank you!
Internet Very happy with purchase and product. The sales person who assisted me on the phone was excellent. thank you for your help.
Phone A very positive experience. As usual. the part arrived on time and is now installed and fully functional. Thank you.
Phone Order received thanks. Easy to order online, fast response by Aircraft Spruce, competitive pricing and hassle free. Good job again, many thanks.
Internet As always, Aircraft Spruce demonstrated they value all their customers, in their handling a back order product..Thank you!
Internet Glad you sell Streamline Tube by the foot, as I needed only 1 foot for a custom Harley trike project. Product was as described, well packed and shipped fast - great experience, thanks!
Internet The products we order for Spruce always get here quickly and completely. As office manager, the paperwork and email communications are complete and accurate. The efficiency of your sales people, the accuracy of your bookkeeping and the friendly, helpful nature of your personnel are why we do most of our business with Aircraft Spruce.
Internet Order was quick, precise and the product is good. Delivery in 2 days. Amazing. Thank you!
Internet Great Service, very satisfied with ordering form your company. I have ordered several items and nothing has been incorrect or delayed. Large inventory to choose from, website design is very good and easy to navigate Keep up the good work
Phone I have been a customer since early 2000. Your staff is courteous and well informed about your product line. Your inventory is excellent and competitively priced. The shipment always arrives as advertized and the boxes are well packed. I will continue to order my aircraft supplies from Aircraft Spruce & Specialty!
Internet
My order was easily submitted online processed quickly and delivered in a timely manner. I am a happy customer.
Internet
Great service! All items were correct, in good order and packaged well. Always nice to have this portion of an airplane project go smoothly. Thank you.
Internet
Excellent variety, quality, and service. And, small orders are no problem. Aircraft Spruce is a tinker's delight and a great resource. I also appreciate their using the USPS. So many companies ship UPS only and to Alaska the UPS price is ridiculous. Thank you.
Internet
Thanks for the quick delivery! Arrived quickly and in perfect condition. As usual with Aircraft Spruce. I'll be back!
Internet
All the help I got trying to figure out what I needed was great. I needed a tach cable and didn't know there was a difference in the rotation when it came to buying a cable. The staff was very knowledgable and helped me all the way. I need more stuff and plan on placing another order soon! Thank you!
Internet
You make ordering very simple, and if I ever have any questions your help desk is pleasant, knowledgeable, and professional.
Internet
The ordering process was very smooth and your site is user friendly and my part was delivered promptly.
Internet
I placed the order on a Sat, and on Sun wanted to add something, sent email, got quick response and they added item and got the order in 3 days. AWESOME SERVICE
Internet
This is just a note to say how much I appreciate Aircraft Spruce. Your prices are fair, your shipping is fast and the costs are reasonable. The paper and online catalogs have a huge assortment of products. I also like the fact that there is no minimum order.
Internet
As usual, you always have what I need in stock and the delivery is on-time. Thank you.
Internet
I always receive my shipments from Aircraft Spruce quickly without having to follow up and track down shipments. West Coast shipments arrive usually the next day via UPS ground, making it an effective choice. Thank you for excellent service.
Internet
I have built an airplane (Murphy Moose) with parts from aircraft spruce and ACS at Lake Havasu City. In the last 20 years I have only had one issue involving warranty problems and that was resolved by the factory. Good service and quality parts/availability are very good at Aircraft Spruce.
Phone
I've been ordering from Aircraft Spruce for quite a few years now and have always been completely satisfied with their service. Being not to swift with my laptop, I place my orders by phone and always receive quick response.
Phone
I have been dealing with you for roughly twenty years now. Not once have I had a reason to complain. Your service as well as prices have been just fine since the beginning .

SEPTEMBER 2017

Phone
As a maintenance and parts support operation (over 40 years in the business) I depend on a lot of suppliers to keep the aircraft we maintain and their owners happy. It is my experience that your company offers top notch customer support in every way and I can depend on my orders getting out as expected and delivered as soon as possible. It is a pleasure being one of your dealers. Thank you for your good service!
Internet
Once again your people went the extra mile filling my order. It would have been easy to just drop the two pieces of 1 tubing into the box but they took the time to label each one so I could tell the 2024T-3 from the 6061T-6. Great job!
Internet
I am very happy with all the orders I get from Aircraft Spruce, very good and fast service, Very friendly staff. Thank you.
Internet
Fast, friendly and professional service that only Aircraft Spruce can provide with every order that I have placed with them.
Phone
I appreciate your service, especially being able to talk to people who know a lot about aircraft and the many accessories, parts, etc.
Internet
I was very pleased with the processing of my order from Aircraft Spruce. Placed my order very late on Thursday. Confirmation was immediate and received a tracking number the next day. It was delivered on the Monday (thank you Canada Post). Excellent service from Aircraft Spruce Canada!
Internet
Great service, I run a small GA workshop and I can count on aircraft spruce even thou I'm in Australia, its quicker than getting it in Australia most of the time. The web site is great and simple to find the parts needed.
Internet
Love doing business with Aircraft Spruce...good prices...great products...fast delivery!
Internet
As always great service with fast shipping. That's why I always choose Aircraft first for my aircraft needs. Thanks.
Internet
I like the easy look-up website, huge selection and fast shipping, 100% satisfied.
Internet
Another order processed quickly and shipped correctly. Aircraft Spruce has a consistent first-rate customer experience.
Internet
As ALWAYS, my order came quickly and correctly. THANKS SPRUCE!!
Internet
My latest order was, as usual, prompt and in perfect shape. My project(s) require lots of frantic ordering and weird combinations of parts. During the years of buying from Aircraft Spruce, I have never been disappointed. Thank you for a great job.
Internet
Thanks Aircraft Spruce, you folks continue to be the best in filling orders and getting them out quickly. You are my go to source for all things aviation.
Internet
Great place to work with, great products, great online interaction, great checkout options, what can I say but keep doing what you are doing!
Internet
This is the 2nd order I have placed with Spruce Aircraft Canada and I have very pleased with the service when I called with questions, the ease of ordering, and the speed of delivery of my order. Aircraft Spruce is now the first site I check when looking or aircraft or pilot items. Keep up the good work!
Internet
Very satisfied with the order process. I have been using you guys for over 40 years and have never had a problem. Keep up the good work.
Internet
Fantastic service. Part ordered Monday. Received Wednesday Though customs etc and across America the North Atlantic then UK. Amazing well done and thanks.
Internet
Good job, all tools accounted for, packing and delivery was great. All the tools are high quality. Thanks.
Internet
I've been an Aircraft Spruce customer for over 15 years. It has always been a pleasure to order from you. There has rarely been an issue with an order but when there was you fixed it promptly.
Internet
Thank you for having the items in stock and for fast shipping. The service was very good.
Internet
Great service, only supplier I could find in Canada that stocks Aerokroil. Shipping was only 2 days!
Internet
Product arrived promptly and packaged perfectly. It is always a pleasure to do business with Aircraft Spruce.
Phone
Phone was answered on the second ring. The order was taken. All requested items were in stock. Got my order delivered to my door 2 days later.
Internet
As expected, fast and accurate service with products at a fair price. You guys run a business like it should be run. That's why Aircraft Spruce is my favorite airplane store. Awhile back you had some confussing online ordering issues, but those issues are now gone. Great people working at a great store!
Internet
I'm grateful to Aircraft Spruce as a resource to those of us who build experimental aircraft. I've placed larger orders, $1,000 +- for sheet metal, and small orders, $11 for a small quantities of nuts and bolts. Each is treated with the same dedication to service. I get what I order with speed and accuracy.
Internet
Easy ordering format, fast delivery, packaged and documented well.
Internet
As always, your people and your service are great! Don't change a thing!!
Internet
I very much enjoy ordering from Aircraft Spruce. I am sure for you to produce the paper catalog it is a significant cost. However, as a mechanic, the catalogs have been a proven source for almost every need that is not clearly illustrated by the aircraft OEM's. And, over the last 25 years and the 8+ different model airplanes and helicopters that I have worked on, Aircraft Spruce has been a go-to source when the parts that the OEM offered was found to be sub-standard. Yes, it's true, just because a part cost more money doesn't mean it's a better part. Oh, yea, the catalog requires no electricity, doesn't take forever to boot up, no internet or wifi is needed and I don't have to remember my user name and password just to look for a part. I wish I could have used Aircraft Spruce when I was in the military. Thanks you to your entire staff.
Internet
I have ordered from Aircraft Spruce for years and have never had a complaint! And do not expect to have a complaint in the future!
Internet
Great product selections, reasonable prices and fast shipping....I don't know what I would do without Aircraft Spruce.
Internet
Aircraft Spruce did an excellent job fulfilling my most recent order. This superior performance is typical for ACS. My order arrived in excellent condition within just 3 days of placing the order. Well done!

AUGUST 2017

Internet
I have never gotten anything but the greatest, most prompt service from Aircraft Spruce.
Internet
As always, fast and courteous service, nobody any better!! Thanks so much from a long time customer!!
Phone
This is the first time I ordered from your company. My shipment arrived on time and was packed well. Thank you for your service to those of us that need parts to keep our passions flying!
Phone
The order was complete and arrived by mail in short order. The staff who took my order was very helpful and answered my questions. Very pleased, thanks to Aircraft Spruce Canada.
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Excellent service, parts arrived at my home in UK exactly when you said they would even when you did not have parts in stock when ordered, very prompt reply to my queries before ordering, faster delivery than I would have got from UK.
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Order was correct, complete and shipped quicker than I had expected. Well done ACS Canada and thank you!
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Love the fact that you show your shipping rates prior to placing orders. Most of the time (95%) I choose USPS Priority, the least expensive
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You all are Awesome! I am restoring a 1946 all aluminum camper and have come to you several times for materials needed. Every time I order, I get a quality product at a fair price in a timely manner. I couldn't ask for more.
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Very pleased with the customer service I get when I call. My Cessna 182 is always needing a little bit of extra LOVE from Aircraft Spruce. When I call to order parts, your training and customer service of your order takers are the tops.. They understand what I'm looking for and can help me figure out how to order it. I've upgraded my old normal headsets to your reconditioned Bose X General Aviation Noise Cancelling. These are my first Noise Cancelling headsets and we are very pleased...I've come back and purchased 2 more...You are a very professional group! With your shipping location in Atlanta, sometimes, I get things in 1 day or 2 at the most. Thanks.
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As always, doing business with you is a pleasure!! Our Ercoupe was outstanding Ercoupe at Oshkosh this year. Thanks for your part in getting the award.
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Great American company! Go Aircraft Spruce!
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I have always been satisfied with the service that I have received from Aircraft spruce. Even when I have had a technical question and have not made a purchase. Please keep up the good work. thanks
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Aircraft Spruce always delivered on what I purchased. And what I returned Aircraft Spruce is prompt on returning it as crediting my account. I only order for myself, so I'm quite satisfied the way Aircraft Spruce takes care of me only as a occasional customer. Thank you Aircraft Spruce Personnel.
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I've been a customer since 1983 and you have provided what I needed most times in a very timely manner at the right price. Over all I have been very satisfied with your company.
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My experience with Aircraft Spruce has always been pleasant. It is very easy to shop with them and their shipping is always fast and efficient.
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Over the years that I have been associated with you as a buyer - your promptness and professionalism with providing for my product needs and advice have been outstanding, keep up the great support - Thanks a million.
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Thank you for all the programs you support. Give a little, get a little!
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Hi Jim, being half way round the world and with freight costs being so expensive, I'm totally reliant on the ASSCO sales, warehouse & dispatch staff filling my orders accurately & completely. I can't ever recall a problem - the service is outstanding! Kind regards, Bill T, Bathurst, Australia
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Everything about this order was textbook perfect. As always,when I order something from Aircraft Spruce I get what I ordered when it arrives on time. No surprises or disappointments. Good job!
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Prompt fulfillment of order and accurate and secure packaging. Also, competitive prices with no minimum order requirements. AC Spruce is the best.
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I use the online ordering system and find it quite quick and intuitive and the shipping is very quick and easy to use. Keep up the great work.
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I'm a longtime customer very pleased with the scope of your catalog, and especially with the pleasant and professional salespeople I encounter when I choose to phone in an order.
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I have been a customer since Fullerton Air Parts (Flo Irwin). That should speak volumes of the service I have received from Aircraft Spruce. In the early days, I had a variety of planes and was based out of Orange County Airport. At the time, the airport was surrounded by bean fields. I, and some of my friends, would frequently fly into Fullerton airport for lunch, the pick up whatever supplies we needed from Flo. She was a great lady, and I am glad that she passed on such a wonderful legacy. I am certain that she would be very proud of what she started, and proud of you all for building on her meager beginnings.
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Excellent service since 1970 when my dad and I built our first Fly Baby. The excellence continues to this day.
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Excellent selection of aircraft items and prices. Have never had bad service and delivery is always prompt. I will always be a loyal customer. Thanks for being a part of my aviation needs.
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I have always turned to Aircraft Spruce for all my aviation needs. They have never let me down and are totally trustworthy, fast and efficient. They have great choices from reasonably priced, to the best available. I've never seen the need to look anywhere else..Why would I..
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Very handy. I am at least 80 to 100 miles from a store that could provide not nearly the inventory you offer so a day or two for delivery via the US postal service is very handy. Others can provide the same service but charge an arm and a leg for shipping and handling. I appreciate you service very much.
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Excellent price and knowledgeable service. Fast shipping and delivered on time. Highly recommended.
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I called the customer service line just before Air Venture at Oshkosh to find out if they would have the parts I needed at their booth. The service rep on the phone was very helpful and was able to check the inventory that was taken to Oshkosh.I was told that the parts would not be available but could be shipped from the warehouse without delay. I ordered a full set of intake seals for a Continental 085 on the spot and they arrived in a few days. I am very happy with the service provided, and will be ordering more parts soon! Thank you Larry
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I am a retired AME/Pilot. I have been restoring a 1946 Globe Swift and have relied on the support and expertise provided by your sales staff. My experience has been very positive. In return, I buy everything I can from Aircraft Spruce. You are my preferred supplier. Thank you.
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Waiting to install items purchased on my upcoming annual and am totally satisfied with the products. Service is second to none with very knowledgeable people and the fastest shipping I have ever received. I will be happily using Aircraft Spruce from now on.
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Wow, great quick order. Website is easy to navigate and orders are shipped quickly. I have already passed along to others as having the right parts and quick shipping. Thanks, Danny S, Louisiana
EAA Airventure Oshkosh
Incredible - ordered at Airventure and it beat me home!
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Thank whoever very much. I forgot to include the ELT battery in the first order, ordered it with a note and it was included added to the original order saving shipping. Made me look good on this end.

JULY 2017

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We have been dealing with Aircraft Spruce and Specialty for over 30 years and have always found them professional in their approach and happy to assist with any problems we may face in this ever changing industry. The parts ordered are those received, prices quoted are those we pay, the delivery times are acceptable considering we are on the other side of the world and should we require non listed stock we are advised where such stock may be procured. Thank you for your service over those years and we look forward to maintaining our relationship well into the future. Regards D and C Aircraft, Australia.
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Very good site, complete information about the items. Good search engine, helps a lot to find the items needed.
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I love buying from Aircraft Spruce. I place my order online in the morning and it ships the same day. I use the least expensive shipping method and I usually receive it the next day. My order is well packaged along with the shipping receipt for my records. Aircraft Spruce is the best!
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I have been purchasing from Aircraft Spruce for 20 years! My go-to place!
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I can always count on Aircraft Spruce to give me the best selection of aircraft parts and supplies. Also always get fast shipping, and appreciate the USPS option that is much less expensive than the overnight shippers for us located in Southern California. Thank you for making it easier to keep our general aviation and experimental aircraft flying!
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I just started an Ultra Light project and have been very happy with the orders I've placed with ACS.
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Needed the part for the weekend, didn't realize we did until 3 pm West coast time Friday, the man who handled our order jumped on it and got it shipped out UPS red within a couple hours - thanks!!
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I was very happy to find Aircraft Spruce Canada! Their prices and service were terrific. I also respect that this is a well established, family run business. Thank you for your prompt attention to my order.
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Never had any problem since I began ordering from Aircraft spruce 20 years ago! Always got what I ordered :)
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I am happy to have such good, convenient accessibility to homebuilders parts here in Ontario.
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Thanks for being there for us small plane owners. It has never been cheap to own a plane but as our planes age it is getting harder and harder to find parts for upkeep. Good fast service also.
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Always good service and friendly people to answer on your end. A long time customer, I really appreciate your efforts to get our orders right. Thanks
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I've been buying from Aircraft Spruce for about 14 or 15 years. In that time, I don't ever recall having a bad experience. Please keep up the great work and continue offering the fair prices, fast shipping and excellent customer service.
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Amazingly prompt response! I ordered over 1000 items and couldn't believe it when there was an email waiting the following morning saying the items had been dispatched. Easy to track the package online. By comparison I ordered some items from another supplier 3 months ago and I'm still waiting, with no apologies or communication emanating from them to explain the delay.
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I recently ordered a needed part using my iPhone on a Sunday morning. Easy quick process and delivery was on time as promised. Satisfied customer for over 20 years.
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AS Always fast and great service by all. AAAAA+++++
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I have been a customer since 1979 and have always been totally satisfied. This is the best company that I deal with.
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I have been restoring a 1946 Globe Swift over the past year and have relied heavily on Aircraft Spruce to supply both AN hardware and some aircraft specific parts. The service has been excellent, the expertise in answering some of my questions invaluable. Aircraft Spruce is my go-to for all my aircraft needs. Thank you all very much.
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Discovered on Wednesday evening I needed a new tire / tube. I had it in my hands Friday in time for a weekend install. Great service!!
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When I need parts or products for my aircraft, I think only of Aircraft Spruce! Dependably in stock, same day shipping and quality, caring employees are all literally guaranteed. I wish every vendor I deal with was anywhere close to being as consistently customer focused!
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I have been dealing with Aircraft Spruce since 2001 for personal and business aircraft supply. Always great service, prompt delivery and quality products.
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I have been satisfied overall with the service I get from Aircraft spruce. I have never had an issue with any of my orders, they have been prompt and fulfilled error free.
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A quality product and an even better quality of people at Aircraft Spruce! Thank you Aircraft Spruce!
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Always great with your orders. Ordered 2 tires on a Sunday and they were delivered on Tuesday with free shipping and no tax.
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You're the best of the best! Thanks for being there for all of us!
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I order parts about once a week for the restoration of my Grumman AA-1A. Service and prompt delivery are always above expectation. I don't know what I would do without Aircraft Spruce and that's no joke! Thanks for your great work!
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Small order but all was in stock, sales rep was very friendly and made it a pleasure. Shipped and received quicker than expected.
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I had ordered the wrong spark plugs and didn't notice until the day I was changing them. Spoke to a very helpful customer service person who walked me through the RMA process. New plugs arrived in 2 days and the refund was applied as soon as AS received the returned product. I've been using AS for over 25 years and have always been impressed with the service.

JUNE 2017

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Small order but all was in stock, sales rep was very friendly and made it a pleasure. Shipped and received quicker than expected.
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Dependable! I KNOW that my orders with Spruce will go out the same day, and that the rare backorder will be shipped without my having to follow up. I only wish other vendors I deal with were as DEPENDABLE! People do make a difference, and it's so obvious that you hire, train and retain the best of the best.
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Order arrived promptly and well packed. Was exactly as described and worked flawlessly. Happy Happy!
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Keep on keepin' on! Living in Nova Scotia puts me in somewhat of an aviation backwater where getting aviation hardware can be a bit of a nightmare. Aircraft Spruce resolves most of the angst and dealing with the friendly and helpful staff I find there resolves the rest.
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Thank you, for providing a very organised and user friendly web site. I am very a satisfied customer.
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I am the President of EAA, Chapter 216. We are a fast growing Chapter in Southern New Jersey. Aircraft Spruce is toe top vendor recommended and used by our chapter. Products are good, shipping is good. I wouldnT change a thing. Thank you.
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Outstanding service and shipping, just wish all the other guys were like Aircraft Spruce. PROFESSIONAL is the ONLY way to describe them!!!
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I've never received an incorrect order from ACS, even when dealing with small hardware such as nuts, washers, screws, etc. Shipment is always fast and with reasonable shipment prices for my needs. Even my smallest of orders is processed and ship quickly. I'm a long-time ACS customer and I expect I will be for a long time.
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I'm a regular Spruce customer. As always, my order was handled with excellence in all areas of customer service, delivery, etc.
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I've been buying from you for 30+ years, and completely happy with every transaction.
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A very well-run business. I've been an enthusiastic customer for almost 30 years!
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Fantastic experience. I ordered the wrong part.....1 call and an RMA issued with the correct part put on the way. Impressive service. Locked me in as a customer for life!
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When I hung up the phone I heard the door bell ring. My product was on the porch!
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Everything was professional. Never talked to anyone, just online order. But when visiting the Corona store I have had nothing but expert knowledgeable service.
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Aircraft Spruce has become my provider of choice for parts and other needs since purchasing an airplane last year. ACSpruce is convenient on the West Coast to Arizona, where I live.
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I ordered 2 custom coax cable assemblies in the early afternoon, and was shocked when I was notified they shipped later that day! Great service!
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I always enjoy ordering from Aircraft Spruce Canada. Their service is top-notch, and their packaging is always robust, which ensures that I get what I ordered in an undamaged condition. Please keep up the great work !
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The web site is easy to navigate. I had my order in just a couple of days. Free shipping. Thanks
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Truly outstanding service. Shipping was fast and at a reasonable price. Sales agent was helpful and accommodating.
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Nothing but a top rating. Been doing business with you for 25 years, from radios to Camloc fittings. Always have items in stock and am greeted with a pleasant voice and highly professional customer service.
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I count heavily on Aircraft Spruce for helping me maintain my aircraft with the right parts and fluids.
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Thank you for your excellent customer service! I made an error on the address and your team got everything straightened out in no time! The product is just what I needed! I look forward to doing business with you in the future! Thanks, again!!
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I really appreciate the easy to use web site, the extensive stock you maintain and the prompt shippment. Keep up the good work. Thanks!
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Any time I need anything it is here when I need it without question. I have tried other suppliers and ship dates are not honored sometimes it can take two weeks for item in their stock!! Thanks for being consistent and prompt.
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Always excellent packaging. Glad to see you move away from the peanuts packing to the environmentally friendly recycled paper.
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I am always impressed that you can process and ship and order only a few hours after you get it. Keep up the good work.

MAY 2017

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Aircraft Spruce is my go-to on-line place for aviation items. I do most of my ordering from your web site, but when I can't work out exactly what I want, your sales agents have been extremely helpful.
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You guy's are awesome. I haven't had any mistakes from you in all my years of ordering from you. Your sales agents have always been helpful and friendly. Keep up the good work.
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The service is a convenience, avoids trying to figure out where to get the thing. Sort of like Amazon, saves time and effort. Also, Aircraft Spruce has a good reputation, if something goes wrong with service or device, resolution is more certain. Is a confidence builder.
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I have always had good service from Spruce ... restoring our C-170 and the products provided by Spruce have been key to getting the bird back in the air. I recently ordered valve cover screws and a Transcal altitude encoder ... prompt service and delivery and fair pricing ... can't ask for more than that!
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I have always received the most excellent service from Spruce over the past 10 years. Any enquiry I have made has been dealt with the utmost professionalism and trusted advice. Too many words would only spoil the opportunity to comment. Please be assured I have always received the greatest service.
Intenert
As always AWESOME SERVICE!!! Items were backordered but received in a timely manner, no issues with shipment/delivery whatsoever. EXTREMELY pleased with service and items!! Quality from time we pushed confirm purchase to arrival of items. Thanks
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Excellent service all round. The parcel arrived on my doorstep, in a regional Australian town, on the morning of the fifth day after placing my order.
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I couldn't be happier with the service I receive. First class. I have received goods within 5 days of ordering and I live in Australia. You guys are the business.
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Outstanding-as always. This is the go to place for any aviation needs. As a rule you can count on the best service and price, so always start here.
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I have been an Aircraft Spruce customer for more years than I can remember, and have NEVER been disappointed. This order is no exception.
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Great job on all products I have purchased over the years! Never a problem, whether in-store or online. 100% satisfied
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I've probably had over 50 separate orders over the past decade. Every one was delivered promptly and was correct.
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Aircraft Spruce has always provided me with top-notch service. I was amazed at how quickly I received my order. After my order I compared the price for the same items on Amazon.ca...Aircraft Spruce was less expensive and I prefer dealing with 'aircraft people'. This just further convinced me that Aircraft Spruce is the right choice! I'm placing another order today.
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I've been a long time customer of Aircraft Spruce & Specialty. With the internet, there are many options to find products elsewhere. I stick with Spruce because of their selection, quality, customer service, and continued support of aviation.
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Been dealing with ACS now for 15 yrs (2 aircraft builds) and have never had a problem. Looking forward to at least another 15 of the same.
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Great service and help setting up account and establishing my military discount. All items and back ordered item arrived very fast. Thanks for the great service.
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Excellent service every time. That's why I use Aircraft Spruce.
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Your team is first class, I always order from Aircraft Spruce because I know my stuff will come ASAP. Keep up the great work.
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Everything I buy from Aircraft Spruce is non aviation applicable but having 30 years in aviation I know the hardware I order will be of the highest quality and mt Model A appreciates this quality.
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Always great service. Has been my first go to parts store!
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Aircraft Spruce is the first place I shop for aviation supplies. I have never had a bad experience. Customer support is always exceptional. Thanks
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Cannot recall, in my 56 years as a customer have I had a single negative issue. So...keep up the good work and I'll remain a loyal customer.