Department
Comments

APRIL 2021

Internet Always my first stop when shopping for my aircraft needs. Great customer service by people who know airplanes. Keep up the awesome work. See you at OSH!
Internet Great and fast service. Even as you have continued to grow you have been able to keep good service, well done!
Phone Aircraft Spruce does a fantastic job serving and supply our Aviation needs! Thank You for the 5 Star SERVICE. Daryl
Internet Excellent workmanship. Thanks. The technician called me to make sure I got the right bcc connectors for my custom setup.
Internet Hello, My 1978 M20J Mooney 201 starter decided to give up the ghost. AC Spruce replacement overhauled came to my rescue. Was impressed how quick it arrived, I could then place it into the hands of our mechanic to changeout and get her flying again. Highly recommend your organization seeing that we are a privately owned and operating flight school. Thank you again, David CFII & CEO
Internet Everything went very well and I received the order via ground shipping even sooner than I expected. Thanks for your great service.
Will Call / Phone Your Alaska branch is extremely knowledgeable and easy to work with.
Phone Very satisfied as always with the level of service I receive with Aircraft Spruce!
Will Call / Phone I have ALWAYS been happy with the courteous service I receive anytime I shop with your company. Connie in Brantford along with Carolyn are in my opinion valuable employees!
Phone Great service and knowledge of your inventory. Thanks. Package arrived in two days!
Phone Ive had nothing but great experiences. When I call in, I truly look forward to talking to Mike. Hes very knowledgeable, kind and eager to please. Great job ACS. 👏 👍 👍
Internet Good price on a good product, fast shipping, Great hassle-free customer service! Thank you
Phone The customer service is great, from placing an order to will call and in between, thoughtful, courteous, good product knowledge. You have good people working for you.
Internet Good product, price, service and fast delivery. I will be back!
Internet I have always received excellent service from Aircraft Spruce. Every person that I have talked to has been very professional and made me feel like I was a Valuable Customer. Keep up the good job.
Internet Your staff are amazing, I wish I remembered the girls name who helped me but she deserves a medal . Great service 5/5
Internet Good service even during the pandemic.
Internet I have yet to place an order that wasnt processed quickly and shipped on time. You folks are my go to for anything I need for my Cub. Thanks for the great service.
Internet I am very pleased with your services, I have been a customer of Aircraft Spruce for over 25 years, and have no complaints.
Internet Your service is great, no problems with what I received, packaged and protected very well.
Phone Right on the numbers as always!!
Internet Prompt service. Part as advertised. No complaints. Thanks!
Internet Excellent on delivery. Extremely satisfied with your service.
Internet Needed a hard to find part in a hurry and got it fast. Super impressed. Thank you!
Internet Great service as usual! Will continue to be a customer.
Internet Keep up the good work. 100% satisfied. Thank you!
Internet Definitely everything is fine! Easy to find, easy checkout, quick delivery!
Internet Got to tell you frankly, AS&S wins it all when it comes to best customer service and quality parts and accessories. Special kudos to the team at Aircraft Spruce Brantford - Great support, great communication, great help - You guys are it for me!
Phone The last two orders arrived on time, good product, great customer service as usual. Thank you for helping with moving our projects along and keeping our aircraft in the air.
Internet Fast Free Shipping on my order. Got here fast. I have never had any issues with Aircraft Spruce. The website works good, has perfect navigation in my opinion. I keep Aircraft Spruce in my favorites and tell all my friends about the great service.
Phone Thanks for the brief letter. Im satisfied with the order plus the products, lastly the prices for the above items. In near future, good chance I will have another order. Items are very detailed and understood. Like the catalog. 🙂

MARCH 2021

Internet / Will Call Very easy to order and no waiting at pickup. Great people to deal with.
Internet Needed bushings for a project. Best price and fast shipping. Could not believe the stuff these folks have in stock!
Internet I like the quick service and the quality of the ply wood that you sent me. I am building a 1962 RC model boat from an issue of Popular Mechanics. I always recommend your company to anyone who asks for a source for model hobby projects.
Internet Fast as a Concorde! High quality, packaging perfect. Satisfied 200%! Thank You very much!
Phone I continue to be impressed with the courtesy shown the customer during phone orders answer the speed at which orders are turned around and shipped. All of my orders have been properly packaged and arrived in excellent condition.
Internet Its difficult to think of any improvements needed to make doing business with Aircraft Spruce a pleasure. Im particularly impressed with the care and thought put into packaging of potentially dangerous chemicals. We model plane builders appreciate your existence.
Phone I have used your services for over 20 years and I have never had a problem. Your staff has made ordering quick and easy. Thanks for being there when I needed help.
Internet We are 100% satisfied with your products and services. Thank you.
Internet Placed the order on a Friday afternoon and received it on Monday near Ottawa, thats quick.
Internet I order parts for a helicopter tour company and dont know everything there is about all the parts, but it is refreshing to know my sales rep. If I make a mistake in ordering (I didnt specify the degree tilt or if I require a bottom charger vs. side, etc.) or need any assistance, he is just an email away. I am very thankful I am able to contact SOMEONE who makes an effort to fix the problem I created ... LOL! I also want to extend my appreciation my outside sales rep who checks in from time to time. Mahalo Team!
Internet Good Customer service and received order on time and date that was predicted to arrive.
Internet Super fast and correct as always. Great place to but airplane goodies.
Internet I am very glad that the whole purchasing and shipping process was very efficient and fast.
Internet Aircraft Spruce is as always best in class. Outstanding customer service, fast and nice response. I got my ordered products from the US to Sweden faster than it normally takes for me to get items shipped within Sweden.
Internet / Will Call Picked up my purchase at your door the day after ordering by telephone. Efficient and painless as always. Many thanks.
Will Call After much searching, Aircraft Spruce is my go to company for hard to find things like those little grommets that nobody else seems to have, thanks to Connie for her help.
Internet Your website was very easy to use and order from. Order was received on time and exactly what I needed.
Internet Prompt shipment and as ordered. Friends both in the aircraft business and as hobby told me Aircraft Spruce was reliable and to be trusted and I have found it to be so. Thanks
Phone This was the first time ordering from your company and I am very pleased. Robyn was my salesperson and was excellent during the whole process. The copper buss bars were for my Sprinter van project where I need to connect my LiFePo4 batteries together. Price and shipping both were great and I will definitely recommend Aircraft Spruce & Specialty Co. Thank you!
Internet The battery works great I put it in the airplane and flew to Milwaukee and back from Cedar Rapids 3/19/21. Receive my tiny tack think it will fit perfect in the experimental stuff delivered when they said they would thank you
Internet Excellent service. Easy to order and rapid delivery. Being a new wood turner I am on the hunt for turning and finishing products. It might make sense for you to expand your already strong support for wood assembly activities to include wood turning products.
Phone I always get good service and quick delivery buying from Spruce. Very reliable and knowledgeable representatives!
Internet I wish all businesses were this prompt in shipping out merchandise. Thanks a bunchee for the bungee cords!
Internet Nothing but good, Aircraft Spruce was the Amazon of aircraft accessories before there was an Amazon and still trucking along with Amazon in the picture. The fast delivery and exceptional service are unchanged in the 20 years I have been buying from spruce. Keep up the good work.
Internet I love Aircraft Spruce! From ordering, to delivery its always great!
Internet Order was perfect and online shopping experience was excellent as always. Thanks.
Internet Jim- Yes, there were some minor issues with my orders, but your customer support people responded in a professional manner to my complaints and all is GOOD! Having the confidence that when problems develop in my orders, your people will take care of me and make it right is more important to me than the parts themselves. I could get the parts from other sources, but why would I? Spruce is providing me with exemplary service. Jim: Please do not sell your company or retire!!
Phone I am glad to have received the materials from your company. They are high quality, and we are completely satisfied with the results. We will surely approach your company next time when we need to.
Internet A wonderful experience dealing with Aircraft Spruce. I rebuilt a PA 22/20-180 and feel like I purchased your store. Thank you for being there.
Internet Fast, efficient and fair price. I can always count on Aircraft Spruce to have what I need and deliver it to me quickly.
Internet I am happy with this purchase. It is a good product and your price is reasonable. Also delivery was quick and easy. Thank you!
Internet Im writing this comment to share my appreciation for your continued expansion of distribution centers. Since the opening of the Fort Worth site, a large percentage of my orders are at my doorstep the day after ordering. That is excellent overnight service for the ground price. Thanks!
Internet Thank you again for a great service you provide, I have shopped with Aircraftspruce for several years now and my orders are always packed well and everything I ordered is always there. I will continue to do business with you and once again thank you for a professional service, cheers.
Internet Thank you for a great service. As an international customer, the less expensive USPS option is great.
Internet Great product, great and easy service. I have ordered before and will continue to place orders in the future.
Phone Very pleased! Had the Gill battery I needed and was shipped out same day! Cant beat that!
Internet The part was shipped promptly and was exactly what I ordered. Its always a pleasure ordering from Aircraft Spruce. Keep up the good work!!
Internet Just really good service. Ordering easy, well packaged and quick, considering it came across the Atlantic! Professional outfit. Thank you!
Phone From the easy order procedure to the delivery just days later, it could not have been better.
Internet You guys rock. Fast order filling/shipping and decent prices. THANKS!
Internet Im very happy with Aircraft Spruce. My order arrived when they said it was. The order was complete and correct. Product seems to be first class quality.
Internet Im a new customer from Australia and recently completed our first order with Spruce. I was most impressed with the quality, price and availability of stock and the international shipping was very prompt indeed. We will be using Spruce again!
Internet Great customer service. The lady at the gate was very receptive to my needs and when I needed something more than what I had ordered she got it for me in just a few minutes. I am very impressed with the service from your Peachtree City store. Keep it up. They keep me flying.
Internet As usual, your service is superb! Thank you.
Phone I received my order of the childrens bomber jacket as well as the pilot hat. I searched the net for a place where I could buy them and your company came up. I then called your California office, the gentleman that had helped me was excellent and told me that you had a Toronto office that had the correct size that I was looking for and that office was closer to me in Kitchener, Ontario. He had placed my order for me and within a couple of days I received it. I could not be happier with my selection and the service was great. Thank you so much!
Internet Aircraft Spruce is much appreciated by me as it carries more product in one place than anyone else here in Canada. Ordering is easy online, the service is good and the product is good.
Phone I received my orders on time and they were correct. Ive had very good luck with all my orders from Aircraft Spruce & Specialty Co.
Internet Thank you for the great parts and service that I received from Aircraft Spruce & Specialty, the tail spring is of excellent quality!
Internet Easy to order - web site is well laid out. Dispatch was quick. Cant think of anything you could do to improve things.
Internet I have been your happy client for years when building my little airplanes her on the Arctic Circle of Finland. Your support has always been excellent for my requests, thanks!
Phone Aircraft Spruce is a great company to deal with. Keep up the good work.
Phone Aircraft Spruce gets a 5 stars with thumbs up rating from me. Great company to deal with.
Internet Always have what I need it always good to do business with Aircraft Spruce. Thanks!
Internet Having ordered a Scott tailwheel tire and tube on 12 Feb 2921, I received it on Tuesday 23 Feb 2021 after the ice storm in the DFW area the week earlier. Many thanks for the perseverance.snd service.

FEBRUARY 2021

Phone Sales rep. was very helpful and had a pleasant disposition. My ordered arrived quickly and is just what I need for my project. Thank you!
Will Call The order process was easy by phone, payment was taken and I was able to drive to Brantford for curbside pick up. This was a gift for my son out in BC and was not an easy item to find in stock across the country, so I am glad that you had exactly what I needed.
Internet I am restoring a 1966 M151A1 Army jeep and these wiring clips are very close to the originals . more than satisfied with the product and super fast shipping. Thanks
Internet Ive been ordering with Aircraft Spruce for many years. I have never been disappointed in price or quality or price. Keep up the good work!
Internet Very satisfied with parts and customer service from Aircraft Spruce & Specialty!
Internet Order was shipped very promptly and packed well - THANK YOU!!
Internet I ordered spruce capstrips for a vintage Marblehead model yacht project and the material was great. A really beautiful product. Lots of options online and well packaged.
Internet Wonderful product and great speed of delivery. Spruce is at the top of the list. Thanks.
Internet The order will fulfilled quickly and easily and actually delivered one day early. Thank you.
Internet This last purchase exemplified some of the reasons why to buy from Aircraft Spruce compared to, say, Amazon. In this case, speed and customer service. I did the mistake of trying to order off Amazon, just to find it would take more than 2 weeks to get it here. So, it hit me you blithering idiot! You are buying alodine! Why are you looking for it at Amazon when there is a perfectly good place that knows what that is and probably has it? Just search for alodine in the aircraft spruce site and it will be the first hit. And, instead of taking 2 weeks it would be here before Friday (I ordered Sunday). And then there was a problem in my order. Aircraft Spruce left me an email, I contacted them, found out the issue, we (customer service and I) took care of it, and then the order was shipped. I was expecting it to now arrive the following week, so I would only be able to use it the following weekend, but then I found a box with blue propellers waiting on me on Wednesday. And then I was able to use it on Saturday morning while we had some sun. Take that, Amazon! There are items Aircraft Spruce does not have in its catalog, but for what they have, it pays to shop there first.
Internet Spruce is VERY dependable. They ALWAYS do exactly what they say they will. I have had to cancel orders, no problem. I have had to backorder stuff, they always deliver ASAP. I have been doing business with them for about 50 years and they always have a very good price, almost always the lowest. You will not go wrong with the Irwins!
Internet Aircraft Spruce is the best aircraft parts company I have ever ordered from. They ship quick and everything is packaged good. I have visited the peachtree city store many times. Very friendly, good people to deal with.
Internet Trouble-free ordering, web site makes it easy to look for parts and ordering them, Aircraft Spruce prices beat everybody else, which is great!!! I always look at Aircraft Spruce first to see if they have the part I need before going anywhere else, keep up the good work!!!
Internet I am very pleased with my recent purchase of Teflon Peel Ply from your company. I have been previously ordering from another company that is frequently out of stock of this product. You folks got what I needed to me quickly. We shall do business again!
Internet Im a small aircraft (pa-22/20) owner for 20 years, and purchase all the items I need from Aircraft Spruce. I have always received excellent service and products. Thank you!
Internet My experience with your company was a very good one. Im a first time customer, and I had no trouble finding the item I was looking for. Your catalog is very intimidating! But also very thorough. Thanks for the excellent service.
Internet I appreciate the various ways you offer shipping. This allows inexpensive shipping on small orders, so I can feel confident making a small purchase.
Internet The entire process from order, to delivery, to the products I ordered and received, was very good. Very Quick and Accurate.
Internet Website was easy to navigate and find products. Order fulfilment and communication was top notch. Keep up the great work!!
Internet The Chicago location makes my parts available sooner for faster shop turnaround. Thank you!
Internet Very fast and professional transaction. Quick delivery!
Internet Pleasant transaction, Great Customer Service Representatives. Keep up the good work. This product is hard to find and you had it right on the shelf.
Internet Customer service was excellent. And my ordered part came to me quickly via USPS.
Internet The service I received from the team went well beyond my expectations, especially considering my purchase was only of a very low value, I was extremely impressed by the responsiveness, and excellent customer care the team provided! I thank you all again!
Internet The parts show up on time with documentation, no issues.
Internet Ease of navigating website. Pricing on par with competitors. Shipped/received expeditiously. Whats not to like. Ill be returning for future orders to be sure. Good work
Internet My order arrived at my doorstep in Australia just days after ordering from Spruce. Well packed and so quick - really impressed!
Internet The right stuff within one day, way to go!
Phone From ordering of my Gill battery to delivery, it was easy and fast. Your service was excellent.
Internet Product quality was excellent. Fast processing and shipping (arrived in 1 day). I always try and do business with the fastest shippers and will be using you again.
Internet Even though I no longer have an aircraft, I still rely on Aircraft Spruce for those special items that are not available anywhere else. The quality of the products they sell is second to none, and the customer service cant be beat!
Internet All items requested were delivered on time and in good condition and I will continue to shop for my Aviation needs in the future with Aircraft Spruce.
Internet I dont have anything else to say but you guys are the best. Thank You for all you have been done for me and my old Mooney!!!!
Internet Parts came in a timely matter,have dealt with ACS for many years and am impressed with service.
Internet very pleased with the service provided from your company. I received my order 48 hrs. after placing it. Thank you.
Internet Overnight ground from Harrisburg, PA, does not get any better than that!
Internet I ordered some Dope Thinner from you folks. I thought! Turns out I ordered Dope. Wrong stuff. Called and talked to your customer service people they fixed the order and shipped immediately. I think they did a great job cleaning up my mess. Thanks to the team for a job well done.
Internet Very pleased with whole experience. Placed order, received exactly when predicted and pleased with purchase.
Internet Thank you for a professional service received time after time. As a new customer I cant wait to place my next order. Well done, keep up with the great service.
Internet My first order with Aircraft Spruce went flawlessly. Easy online order. Product arrived very quickly and they even followed up to make sure I was happy with everything. I will be using again and highly recommend this company. Hard to find old fashioned service like this.
Internet I ordered spruce cap strip and T6 tubing. The quality of the wood Is excellent for the 27% Edge 540 i am building. Tubing is used for a spar and perfect. Well packaged too!
Internet Great customer service, fast response and shipping, excellent product. Very positive experience dealing with Aircraft Spruce & Specialty Co. Thank you
Internet I was very satisfied with the order I placed with you recently. The packaging was excellent and the products were well identified. I would not hesitate to order from you again!
Internet We recently purchased the Guardian 452 Carbon Monoxide detector and fitted it to our Cessna 172RG. We are really pleased with the system and the speed of the delivery after we placed our order. Being in Australia and with the Covid pandemic impacting delivery around the world I was surprised to see our order delivered in less than 2 weeks from the USA. I wont hesitate to use Aircraft Spruce again.
Internet With these times everyone at your place did an exemplary job. We received a defective innertube out of the box, Cal. did a quick and timely replacement. No fault at Spruce, thanks again for the FAST service now back in the air.
Internet Online order was simple and arrived quickly. No complaints or suggestions. Was sent as a gift. Really happy with the service.
Internet Price was competitive and the quick shipping was a real plus especially since the aircraft was unflyable until it arrived.
Internet Thank you for supplying me with the tool that I purchased in a timely manner and packaged very well. Be assured that I will continue to do business with Aircraft Spruce & Specialty, keep up the great work and thanks again.
Phone We have a few products which we consistently purchase from you and your team has always been very helpful and product has always been in stock.
Internet I have been ordering products from Spruce for years and have even visited the Corona, CA store and I have always been treated politely by professional people. Keep up the good work!
Internet This is my first internet order. It worked great! By the way, I think I remember going to your original aircraft supply store across the street from Fullerton airport in the 1960s.
Phone Very courteous and welcoming first time purchase , along with very fast shipping . Five stars!

JANUARY 2021

Phone As always, the service was excellent! Ive been ordering from you guys for 40 years or more, and have NEVER been disappointed with either the product or service. Aircraft Spruce is my FIRST call for parts!
Internet Product is exactly as described and arrived very quickly, packed with care. I appreciate the service provided by Aircraft Spruce and Specialty Co in shipping my order!
Internet Just wanted to say thank you for handling my order and getting it here without damage. It was well packed. A question I had was answered quickly and my order adjusted. Many thanks.
Internet Your website provides thorough information and guidance when ordering. Items were received promptly, well packaged, and appear to be of a high quality. Great pricing. Nice to order everything I need from one source, and a bonus to buy Canadian.
Internet Very straightforward ordering process, the cheapest price on the items I was shopping for reasonable shipping and fast delivery. What is not to like. I had one technical question that I emailed them about and they responded very quickly with an answer.
Internet Incredible selection and service. Being in Northern California, only mildly disappointed when an order ships from Midwest. Yes, I am spoiled! I pass along your link to my car racing, kayak racing (composite materials) and industrial clients. I always get the never knew response.
Phone Service was first rate and friendly considering the restrictions posed by Covid-19
Internet Always satisfied with the service from Aircraft Spruce. I have been purchasing a number of things over the past 12 months during restoration of my Cessna 180. Lots more to purchase and the first place I look for anything that I need, Aircraft Spruce.Keep up the good work and great service!
Internet Thank you for supporting my small $ order with no minimum charge. This is very helpful for a hobbies me. Parts ordered were in stock, well priced, sell packaged and shipped quickly. Well done.
Internet Easy ordering and fast delivery to other side of the world. We will use in the future!
Internet I only discovered Aircraft Spruce a few months ago when looking into some IFR traniing in Brantford. I have since ordered a few small items from you and I have been impressed by the stock that you carry. Your pricing and delivery is comparable (and the service preferable) to Amazon and I have been very impressed by your company. Keep up the good work.
Internet I am very satisfied with product & service. Item was back ordered & available date was a bit uncertain - was a few weeks delay but I wasnt in a rush to get it so all worked out just fine. I enjoy dealing with Aircraft Spruce Canada.
Phone I could not be happier with my recent order with you all at Aircraft Spruce!! My customer service representative, Robin, made sure all my parts were packaged securely and individually with the correct numbers, and quantities. She is an outstanding person!! That’s part of the reason Mr. Jim Irwins Aircraft Spruce is number one for aircraft parts and service in the world!!
Internet I am always impressed with the how quickly my orders from you arrive. No complaints. Thanks.
Internet Your overall service is Top-Shelf. Fast shipping, polite professional customer service, site that easy to navigate. Thank You.
Internet GOOD SERVICE AS ALWAYS arrived on time, was what I ordered and fit was good. Thank you
Phone Great customer service helping me verify that this was indeed the gasket set I needed for my Tempest CO-300 oil filter adapter and that it included the new required copper crush gaskets. That being said, the required gaskets for the CO-300 are simply AN900-28 copper crush gaskets that can also be ordered from Aircraft Spruce for less than $1.00 each.
Internet Ordered a couple times, great service, nice to be able to get odd sizes and many different materials, will definitely shop again!
Phone I am very pleased with Aircraft Spruce. I have been a client for many years. The staff and sales people are very friendly and helpful. A wonderful company...do not change a thing!
Internet Product delivered as requested in a timely manner, which is commendable given COVID 19 restrictions. Very happy with your service and intend to be a repeat customer. 10 out of 10!
Internet The complete order shows up on time. That is why I have been using Aircraft Spruce for years.
Internet I have always received good service from Aircraft Spruce. Prices are reasonable.
Phone I bought a rebuild carburetor for my Super Cub. It fits and works wonderfully. I had it in 2 days in Bush Alaska...Awesome!
Internet Hey, I must say, Aircraft Spruce did, as usual, exceed my expectations of service and delivery. Ordered parts in the afternoon and they were delivered the next afternoon. Great service. Thank you very much. We do not see that very much out of other companies. Please let everyone know that it is appreciated.
Internet Everything came as ordered in a timely fashion and in good condition. I ordered to have ahead of time for the upcoming annual. Thank you.
Internet Wow, what a surprise. Thanks for fulfilling my order. I know they were super difficult to get but you came through beautifully. It was very unexpected. Your company has always exhibited professionalism, courteousness, and terrific customer service. Stay safe and blessed.
Internet Hi guys and gals, thank you so much for giving me your excellent service. Never have I seen such efficiency like yours. More power and stay safe, thanks again!
Internet Fast processing and delivery during the holidays. A+
Internet Overall great service. When I need something to keep my airplanes flying Aircraft Spruce is my go to source.
Internet Everything was perfect tires is great exactly what I expected service is perfect I will give you a 10 clear cross the board and highly recommend you
Internet Building my first motorized bicycle frame and found Aircraft Spruce to be the best supplier for 4130 tubing. Organized ordering system, easy payment and two days later at my driveway.
Internet I always enjoy the quick, reliable service. Will enjoy the next order. Thank you Aircraft Spruce!
Phone Always receive top notch service from Aircraft Spruce.Wished I had more items to purchase from this vendor.
Internet Just discovered you in the last month or so. Two orders so far smooth as silk. Excellent stock and easy delivery options. Thanks.
Phone Great company, quick service, friendly helpful staff, recommend to anyone!
Internet Have ordered from Aircraft Spruce several times throughout the years, and have always been pleased with their prompt service.
Internet I have needed a lot of parts during this past year and your staff in Brantford have been unfailingly great. Thanks for setting up shop in Canada and continuing to provide us with (for the most part) reasonably priced aviation stuff.
Internet Aircraft Spruce, as always, provides excellent service via their great website and compiles super helpful customer feedback to help one understand the products. Shipping was amazingly fast. Thanks again, I look forward to having you as my source as I begin two more restoration projects.
Internet My order came very quickly and was packaged well. Never had a bad experience with Aircraft Spruce. Quality operation. Happy New Year!
Internet Everything is easy to find on the website. Great products as well as great pricing.
Phone Great Service and ALWAYS EXACTLY what I ordered! Couldnt be more happy.
Will Call / Retail I reviewed parts in stocks at Corona store. I went to Corona and was third in line at the door. After 5 minute wait I placed and paid for my Concorde and my elt battery, another 5 minutes and I received my order and was on my way, a happy aviator. Very smooth process.
Internet Very good service! Been that way for the past 40 years that Ive been buying from Spruce. Keep up the good work. You make your Dad and Mom proud.
Phone Have been a customer of yours since 1966 when I purchased the wood kit for my first Pitts S-1C from Flo. All of the dealings with you have been more than perfect since then. Thank you.
Internet Your service was superb and shippiment promptly arrived despite current conditions.
Phone Order staff is very professional and looks after everything very well. Order arrived earlier, than I expected, even with Christmas season. Very happy with the wsy you treat customers and will order from Aircraftspruce in the future. Great job.
Phone All of my business with Aircraft Spruce has been spot on!

DECEMBER 2020

Internet Exceptional service- I ordered late from Australia for a Christmas present and even though the shipping exceeded the cost of the product- I hoped I would get it in time. It was due Dec 24 but for the record it delivered Dec 23. I have ordered things in Australia that have taken far longer. Prompt processing and delivery meant I had no worries at Christmas time!
Internet Easy to order online or via phone and fast delivery. Always satisfied with my purchases at Spruce.
Internet You guys always do a great job on customer service. I have always been more than happy and have no complaints (nor suggestions). You are really good at what you do.
Internet Aircraft Spruce & Specialty Co does a fine job in stocking the parts the industry needs and in delivering the them. Thank you !
Internet The Voltage regulator was shipped quickly, and worked great once installed on the aircraft. Thank you for providing great aviaition resources!
Internet You are really fast at delivery out of store to my door in Australia in about 7 days. That is wow fantastic. Great service for all three orders in December
Internet Fast delivery service ... excellent Products .... as advertised ... excellent I will use your services and products again.
Phone You guys do a great job. Being here in Michigan I especially appreciate you opening the Midwest warehouse. I place an order and usually have it the next day-- even with ground service. Very seldom do I have a back order from you. All in all I love buying from you guys. Oh yeah my last order was great -no issues.
Internet Very pleased with whole experience. Placed order, received exactly when predicted and pleased with purchase.
Internet You guys are blowing my mind. I ordered something after 5, you got it out that day. Your site gives me tons of feedback where the order is, etc. You are better than Amazon. The price of the crack detector was better than anywhere else on the web, just as a bonus.
Internet As always, this order arrived quickly, correctly, and well packaged. I appreciated the use of recyclable packing / padding. I am also happy to say that yesterday, I unexpectedly got the opportunity to visit the AC Spruce location in Peachtree City in person. Keep up the good work. Happy holidays!
Internet I placed a small order with your organization and the action was completed with efficiency and a high level of customer service.
Internet Excellent experience with ordering my Honeycomb yoke. Customer service kept me updated and delivered ahead of schedule.
Internet Tow bar came shipped as promised and worked perfectly as illustrated on a Cessna 310. Thanks for good shopping experience.
Internet It all worked out to my expectations and I was pleased you didnt charge additional freight and handling for the backordered TCP.
Internet I am writing to say thank you. For the past several weeks, I have been working on my plane to get it ready for the big Christmas trip. Four days ago I discovered that I needed a part I didn't have. Assuming that even overnight shipping would be impossible this close to the holiday (and during a pandemic with vaccine shipments moving around), I tried several local parts stores. Nobody had it on the shelf, so I crossed my fingers and placed my order with you. I had two days to spare in order to receive the parts and do the work. You processed my order and had it shipped out the very same day, and it arrived the next day. But then I discovered I needed ANOTHER part for the plane. I rushed to the computer and placed my order, now with no days left to spare. You again processed my order and shipped it the very same day. (I did have a fright from the UPS web site which claimed no tracking information that day.) That final part arrived yesterday, and I was able to make the plane ready for the trip. I try not to cut it this close, and I did not expect it to come together in time. Thank you Aircraft Spruce & Specialty. You saved Christmas. Clear prop!
Internet Over many years I have always been very happy with products and the dedicated knowledgeable staff at Aircraft Spruce. Thanks much. Wishing all a very Merry Christmas and Happy New Year
Internet Always a pleasure doing business with your Company! Good service, good price and punctual delivery!
Internet I always receive high-quality products from Aircraft Spruce and I always receive my products on a timely manner, keep up with the good work!
Internet I am a private pilot owning two aircraft, a Cessna F172H and a Yak52 and I am a customer of yours from many years. I am based in Barcelona, Spain. I am delighted by your service. You drive a great company with great employees committed to excellence. The key factor for me to order from you is: the logical way that your web is structured, the pictures of the product (this is fundamental), the easy procedure to pay in the cart. My last order went perfect. I wish you a Merry Christmas and a Happy New Year!
Phone Order was shipped promptly and the parts were the correct ones. Thank you. I will continue using Aircraft Spruce as my primary source of aircraft parts.
Internet I was very pleased with my order with Aircraft Spruce. I found what I needed and the order arrived in short time. I will order again from Aircraft Spruce.
Internet I only needed a single item. It was was shipped fast and arrived in good condition. The small fuel shut off valve appears to be of very good quality and well made. I could not have hoped for more. Great work -- Thanks!
Internet As always, great products, great service, and fast shipping!!
Internet Excellent service, accuracy & customer care. Your staff here do a great job!
Internet You guys have been great delivering what I need in a very timely and professional manner. I ordered the wrong tire on one of my recent orders and was impressed on how well you handled the return. I will always go to you first when looking for parts.
Phone Products are fine, but where AS&SC really shines is in your service. Your product support staff is to be acknowledged for their patience and assistance in ferreting out the correct size of dzus fastener for my 1946 Taylorcraft cowling. A great thanks goes out to them for their persistence. You have a great team.
Internet I have ordered several parts and supplies from Aircraft Spruce, they are my Go To supply house for everything I need. I have never had an order that was incomplete or that did not meet my expectations. Once in a while I find it necessary to return an item that I decided I did not need and they are always accommodating. The staff id knowledgeable and helpful. Highly recommend Aircraft Spruce. Oh and their prices are the best around also.
Phone Ive been doing business with yall since I was based at Chino in the 80s. Now that I live on the frontier in Texas it is even more important that there is reliable source for parts and supplies. I have never been disappointed in any order that was submitted. All orders have been quickly and efficiently filled. The quality of the items supplied have been top notch at a reasonable price. All I can say is keep up the good work!
Internet Ive been buying products from you as far back as the mid 80s. First as Wings & Wheels, Pittsburgh, PA. Beach Flying Machines, Virginia Beach, VA. and last, as the FBO of Eastway Aviation, Ayden, NC thru the mid 90s. Since then, as a die-hard hang glider, ultralight, powered parachute pilot. Finding old ultralights and making them airworthy again has been very rewarding to me and a great second income. Im sure youll hear more from me. Thank you for the service you provide. I hope you survive this Covid weather we are all experiencing.
Internet Awesome website and fast, cheap shipping!! Great place to order from.
Internet Once again Aircraft Spruce exceeded my expectations. The products I need are available and shipped immediately. I had an opportunity to speak with a customer representative, her professionalism, knowledge and attention to answering my question was incredible. Thank you.
Phone Great service, price is right. No more needs to be said!
Internet Perfect! Quality expected. Very quick delivery. Very Satisfied!!!
Internet Quick delivery and exactly as advertised!! 100% satisfied!!
Will Call Thanks for being a source of building materials. I always enjoy the drive to Brantford. Staff are always good to deal with.
Internet Thank you. My order was recieved in very good time , considering COVID. All goods in good condition, no damage. Easy to order.
Internet You had the part I needed and were able to get it to me quickly and it was the right part for my application. Thanks!
Phone Always very good customer service and fast shipping. Thanks
Internet Its great that you are managing your customers expectations. Your site indicated that the item wouldnt be available until March 2021. We ordered it anyways just in case it might ship earlier. However it arrived in November 2020. The item, Honeycomb Yoke was ordered as a xmas present for our ailing father who has cancer. We are not sure he will be around next March so it arriving much earlier thrilled the whole family as we all chipped in for it. He is now using it and loving it. Thank you
Internet I am very pleased with the products that I ordered as well as the ordering process. I did not have any issues at all with the entire system. Thank you very much.
Internet Thank you! Great products, fast and affordable shipping.
Internet We are working with Aircraft Spruce for many years, and we always receive excellent service, complete trace, and certification of the parts confirmed. They always answer our questions quickly. Excellent service, quality material, and good price and availability, what more could we ask for?
Phone As always, excellent service and on-time delivery on a Factory new Lycoming cylinder kit. Ill buy another identical part number next month. I have always had a satisfactory experience with Aircraft Spruce.
Internet Aircraft Spruce has been my primary supplier for both - certified aircraft that Ive owned, and a scratch built Sonex. I couldnt be more satisfied with the service & products. Keep up the Great work and I hope to see you at Sun-n-Fun in 2021.
Internet The entire buying experience was accurate and very easy. Aircraft Spruce does what they say will do. Will buy from them again.
Internet My order was filled promptly and accurately. The items arrived in a timely manner. I was very satisfied with the service.
Internet My browser failed at checkout and I accidentally submitted two orders for the same part. Cherie on the help desk quickly recognized the mistake and confirmed with me the correct number. I was very impressed with the speed in communication, order processing, and shipment of my compass card. I will definitely use Aircraft Spruce again.
Internet I remain very satisfied with Spruce customer support and order completion. Spruce is performing as a leader whose example other companies would do well to follow.
Internet My order was filled promptly and accurately. The items arrived in a timely manner. I was very satisfied with the service.
Internet Order had to come from three locations,yet every item was exactly what was ordered, I was kept informed exactly what was happening, each item was properly packed, and packages arrived exactly when you said they would. Other companies need to take lessons from you. Thank you for your excellent service, even through your expansion.

NOVEMBER 2020

Internet Im a very satisfied customer of Aircraft Spruce. Im building an RV-8 and close to completion as most builders will tell you, the closer you get to finishing, the more frequently you need a reliable source for a large and wide-ranging selection of parts and supplies. Aircraft Spruce is one of the best in the business. Huge inventory and reliable shipping make this my first destination for aviation shopping.
Internet I am always pleased with my experience with Aircraft Spruce. The website is very good, and makes selecting the right products easy, orders are filled and shipped fast, and the orders have always been filled correctly. Overall an amazing user experience.
Phone As always, item ordered was delivered in great shape, just as expected. Have never had a problem with any shipments
Internet I had an excellent experience, purchasing a pink flight jacket for my Granddaughter. You had it in stock and it arrived the day you said it would be at my home. I would recommend Aircraft spruce to any one with that type of service.
Internet Aircraft Spruce is so easy to deal with. Any and all questions are easily answered and the service is second to none!!
Internet To all Aircraft Spruce Employees, I have been ordering from Spruce since I bought my first aircraft in 1978, a 1957 Champion 7FC/EC., and many different ones after that. You all are just GREAT!! Even if there is an issue and seldom is, your on it like a duck on a June bug!
Internet Great service. Easy ordering, prompt delivery. The only change I would suggest is that you get a mailing service that will deliver to PO Box numbers. We live in a semi-remote area and security of delivered goods can be an issue. All the best!
Phone We enjoy ordering from your company. Aircraft Spruce & Specialty Co. products are of great quality and products are delivered on time. Services are definitely a convenience. We look forward to doing business with you in the future!
Internet Great job! Everything arrived in record time (nice that you have multiple distribution centers), it is great quality, and easy to order - well done.
Internet The starter solenoid has arrived safely. I find that you are always quick and reliable. (Norwegian Customs takes some time though, but that is not your fault.) Easy to navigate through your product catalogue.
Internet I am truly 1000% satisfied with the products and I want you to know that the customer service is exceptional. never fails and that makes people very happy, I am immensely grateful and proud to be an Aircraft Spruce customer. They always exceed our expectations with high quality products and good prices. Thank you very much indeed. I send a big hug to all of you.
Phone Your telephone person was excellent, the transaction was smooth and delivery prompt. Thanks for accepting phone orders.
Internet Super fast shipping, well packaged. Item as described. Will be buying again. Thank you.
Internet Everything was received just as I ordered. I always appreciate your quick and accurate handling of my orders. Thanks
Internet I recently for the first time ordered from Aircraft Spruce...and though I was prepared for good service I was absolutely amazed when my sheet of plywood arrived two days later in a tailored made box ...was as perfect as a babys .... well you know what I mean ...kudos to shipping and customer support for a perfect piece of very fine plywood ...now installed as varnished flooring in my 59 Morgan!
Internet Thanks for our great delivery. As a professional in the aviation business, I know I can count on you to deliver on time and to get it right. Missed deliveries are a major concern when we are trying to meet deadlines and we do not worry if the order is with Aircraft Spruce.
Internet Always good quality products and very happy with shipping speed.
Internet Am very pleased with my purchase. I have looked for this item (Sun Magic) for years and am so glad to know that you all have it. Ordering was very easy and delivery was VERY quick. Plan on ordering again. Thanks for a quick delivery and great product!!
Internet I have ordered twice from Aircraft Spruce. and I am very pleased with the service, quality, prices and packing/delivery. I recommend your website and business. Well done.
Internet Always good quality products and very happy with shipping speed.
Internet Needed right away...got it right away!!! On Maui!!! Thanks!
Internet All the items I ordered were of high quality and delivered promptly. Given the current environment we live in battling the Corona Virus, this is impressive service. My hat is off to the staff and management of Aircraft Spruce.
Internet All items delivered as ordered on time. Glad to see your expansion to new places such as Chicago and Harrisberg. Better delivery time to Ohio. PLEASE DO NOT STOP PRINTING THE CATALOG. Saves valuable time and computer frustration. Greatest reference source for aviation parts. Keep up the good work.
Internet Just a quick note of thanks. Placed my order on a Friday afternoon . I received a my order confirmation and tracking number a short time later. My order arrived much sooner than expected. Great service!!!
Internet Good product, reasonable price, fast shipping. will repeat business, thanks!
Internet You guys are great! Parts in stock and fast shipping!
Internet I have made numerous purchases from Aircraft Spruce over the years. This order, as all the rest of the orders, have been correct in product requested and quantity. Truly a refreshing company to deal with.
Internet Order was delivered promptly and complete. I am completely satisfied. The website is definitely user-friendly.
Internet I am consistently delighted with Aircraft Spruce. They have most of what I need in stock and a reasonable price. They provide a good value proposition. Good inventory, good price, fast delivery.
Phone Thank you. Excellent service and quick shipping. Will definitely use your company in the future.
Internet Easy to order online and order was ready when I went to pick up. Staff was very friendly and helpful.
Internet All the items I ordered were of high quality and delivered promptly. Given the current environment we live in battling the Corona Virus, this is impressive service. My hat is off to the staff and management of Aircraft Spruce. Thanks.
Internet Excellent and prompt customer service. I received a case of oil in which one quart was partially opened. This allowed some oil to leak into the case. The quart was very quickly replaced at no additional cost. Thank you!!
Internet Great service and communication. You emailed me every step of the way. Very happy. Thank you
Internet All four items were received as promised. Now I can complete the annual on my Musketeer.
Phone Highly pleased with the product and the speedy delivery! Next time I need fuel hose, Ill know where to go!
Phone Great customer service. Agent was willing without request to seek additional information on my order. She was able to confirm good to know information that was very much appreciated.
Internet Superior service!! Very surprised and pleased that the turn and bank indicator arrived so promptly.
Phone The staff at Aircraft Spruce were super helpful and got me exactly what I needed. Well packaged and a fast shipper!
Internet Excellent customer service! Thanks you for a good team!
Internet We needed the Bose installation kit to complete and installation on a customers aircraft. Aircraft Spruce had the part and were able to get it over night and deliver the customer aircraft. Thank you!
Internet I had an order of multiple items: tires, tubes, oil, carbon monoxide detector, etc. There order was split to accommodate one item out of stock. Everything arrived safely and promptly as promised. Well done!
Phone As always, Spruce did exactly what we needed. Good service and delivery!!
Internet As always you guys have everything I need, I have built many homebuilt aircraft and you got eveyrthing I need and sent out in very fast delivery. Thank you!
Internet Great choice of products, convenient online store and fast delivery. Happy customer!
Internet Great to do business with your company. Products always shipped on time and always correct. Keep up the good work. Not many companies these days that do what they say they will do. Your company is head and shoulders above the rest
Internet Excellent service, fast delivery and very good quality.

OCTOBER 2020

Internet Great inventory levels and fast shipping. My compliments.
Internet Excellent website, good info regarding products, easy and quick to order. Very rapid dispatch. Nothing not to like.
Internet Excellent website, good info regarding products, easy and quick to order. Very rapid dispatch. Nothing not to like.
Phone Everything I order is always correct and here fast. Keep up the good work.
Internet I was very happy with ordering from you. I was especially happy with the speed of receiving my order. Thank you.
Phone I am building A Zenith 750 Cruzer and needed quality products fast. When you are building you need things timely to get the task completed. Aircraft Spruce has always met my demand with top products at a good price.
Internet Appreciate their distribution system that gives Midwest customers fast, low cost orders to the door.
Internet Received product as promised. I have made three orders recently and have received all as ordered. Thank you for your great service.
Internet Needed this item for my college courses. Great book! Lots of information. Great price and shipping cost!
Internet Thank you for the repair hardware (Cherrymax rivets). easy to order, clearly identified, and got here pretty quick.
Phone Job well done, the purchase was quick easy, and delivered in a timely fashion! The employee that took my call as well was professional, knowledgeable, and thanked me for my purchase! Keep up the great work!
Internet Ive been using Aircraft Spruce for my race car tubing for more than 12 years. Their selection and inventory makes everything I need available anytime I place an order.
Internet Also in the mess of COVID time every item in the order was shipped and delivered with the highest care!
Internet My most recent order as exactly as ordered and arrived sooner than I expected. Just what I have come to expect of Aircraft Spruce
Internet My order arrived a day ahead of the original estimate in great shape.
Internet I cannot say enough good things about my experiences with Aircraft Spruce & Specialty. Every time I have ever placed an order I have received my products in excellent condition and they always arrive in a timely manner. Anytime there has been a product that was on back order, ACS always calls to inform me of what is going on and for that I am truly grateful. ACS is the only place I purchase my materials because the piece of mind they provide me with ensures I am getting aviation grade materials that are correct for my application.
Internet Received my order completely and quickly. Aircraft Spruce is always my first choice.
Internet Always easy to order from Aircraft Spruce. Website good to navigate. Fast shipping.
Internet Im always very satisfied with service from Aircraft Spruce!
Phone Outstanding customer service always. Thank you customer support for being so friendly even when being asked the craziest of detailed questions, to get the right part. A calm voice makes it a pleasure to order over the phone.
Internet Always a pleasure to do business with Aircraft Spruce. Order received fast and correct as usual.
Internet Aircraft Spruce provided the exact magneto kit I needed for my 1979 Piper Archer II and my mechanic was able to rebuild the magneto perfectly. Thanks for having what I needed, when I needed it, and mailed to me in a prompt manner.
Phone Very professional and the order staff was very helpful. Fast shipping of your order seem to be the order of the day.
Internet Quality parts and prompt delivery. Highly recommended!
Internet Great online buying experience. The website was easy to navigate and products were presented clearly. Prices were competitive and delivery times reasonable. Also good communication from order confirmation to delivery.
Internet It is always great to place an order with Aircraft Spruce, I can count on getting what I order and receiving it very quickly. Its nice not to have to wait several weeks to receive something. Pricing is very fair.
Internet My customer service experience has always been excellent Aircraft Spruce. Shipments are timely and products are always well packed. Most importantly pricing is typically very competitive. This is a big consideration as a small dealer broker such as myself.
Internet My last three orders to Aircraft Spruce have been brilliant in terms of speedy service . My last order was delayed due to out of stock Items but from sending to receiving the service is number one. Two of my orders were placed on a Thursday and I received them on the following Monday morning. I live in Perth Western Australia. I cant ever recall service like this in Australia. Great job Spruce.
Internet Great service. Estimated to take 6 days by USPS from Georgia, but received it in 2 days. Packed good , arrived in good shape. Just what I ordered.
Internet Always a pleasure to do business with Aircraft Spruce. Order received fast and correct as usual
Internet Great products, good prices, excellent customer service. Ill be buying here again.
Internet Great prices, fast service. Clean 4130 USA made tubing! You guys are the best! I want to make larger orders in the future so I will call and see what the best way to get a good deal on truck shipments is....I understand shipping is costly these days. Thanks for your great service!
Internet Thank you! Easy to order, well packaged and promptly shipped.
Phone Quick delivery and correct item. Thanks for the great service from your staff.
Internet I am completely satisfied with your service and products and appreciate your help to all of us in the EAA.
Internet Received the pump in less than 24 hours after I ordered it Couldnt believe I could get it that fast Good quality USA part My buddy was looking through the catalog and will be buying something from you guys too GOOD JOB !!
Phone Order placed later in the day still arrived before noon the next day. Good products at competitive prices.
Internet Spruce is my go to place when I need parts. The prices are fair and the delivery is prompt.
Internet I work at SIU Technologies Department. We order with Aircraft Spruce on a weekly basis and I am amazed and thankful for you! The process of ordering and receiving is very quick and accurate. Thank you for being such a wonderful company. We really enjoy doing business with you!
Internet You guys are absolutely awesome. I work with a prime in the spares department always looking for some hard to find spec item. You guys are always my first look.
Internet Very pleased with my recent orders - I am a long time customer, Aircraft Spruce is my go to place for my aircraft needs.
Internet As always Aircraft Spruce is the best! Great product and instant shipping! Thank you very much for your great service!
Internet Received tubing as purchased, all correct size recurved. Fast delivery. Very happy with purchase and will order as I need more tubing. Thank you and you have a happy client.
Internet This is not a question, but a compliment - a big compliment. I placed an order with Aircraft Spruce this morning, which I do perhaps once or twice per year. Unfortunately, I made a mistake, having immediately discovered that we have a spare item which I should not have ordered. Thus, I called your customer service department to attempt a change on the order. Very rarely have I ever been treated with such courtesy, promptness and enthusiasm on a customer support issue. The woman on the line who helped me was pleasant, encouraging and upbeat in handling the situation. The light in her voice and enthusiasm for the day just totally made my morning! She politely, and very quickly brought up the subject purchase order, cancelled the item off the order that I needed changed , and being a great sales person, asked what else I would like to add to the order. She just, plain, got it handled. What a jewel! Secondly, your web site is GREAT! Kudo's to your IT people. There is no order entry web-site that I have ever dealt with that responds with such hyper-speed! Quick, accurate, helpful - it was a great experience! I order, probably twice per month, from Amazon. Their site is not nearly so quick, or helpful as that of Aircraft Spruce. Amazon could go to school on you guy. Now, I've just got to figure out what else to buy from you all. This was such a great, fun experience this morning with your on-line store and your customer service department, that it has totally left me smiling, excited, and just deeply and appreciative to have such a great supplier to do business with.
Phone Aircraft Spruce is usually the first place I search for parts for my small Cherokee. You dont always have what I need because my plane is getting older, but when I thought I need oil cooler hoses you had them and beat prices around the planet! What I really appreciated was understanding when I cancelled the order my log books from years ago were not clear that the hoses were replaced to comply with an AD. The sales lady was very friendly and cancelled the hose order after I finally figured out my log book entries... Thanks!! The other thing that keeps my coming to you is ordering staff on late evening hours it seems like its the end of day when I drop a spark plug just before the weekend and Aircraft Spruce is the only shop open on the continent. Thanks for reaching out!
Internet Order was processed and shipped very quickly. Im starting an engine tear down so expect more orders!
Internet Outstanding help (and, patience with a customer who isnt practiced @ online tech -) by Dionne Hunt. Its a given that ACS provides excellent service on routine orders -- its when something is a bit non-routine that caring employees (like Dionne!) make this my always 1st go-to source. Much appreciated.
Will Call The order was ready for Pick-up, when I arrived. Considering the COVID delays, I am pleased with the way my order was handled.
Internet Battery was professionally packed to prevent possible shipping damage. Arrived in excellent condition in two days. And free shipping! Whats not to like. Very satisfied.
Internet The order came promptly, and complete. It is very convenient to simply call you folks, place the order, and then have it in my hands within just a few days. Thanks for being there!
Internet I have been a customer since 2015 and have made numerous purchases from Aircraft Spruce. I do not recall a single issue where your company did not give excellent customer service. Keep it up!
Internet I have been using this company for 28 years with nothing but great service and amazingly fast shipping.