Department
Comments

DECEMBER 2017

Phone I have been doing business with Aircraft Spruce for a number of years. Every Time I have needed a question answered in finding something for my projects Aircraft Spruce has always been there. The people I talk to are helpful and knowledgeable concerning all the vintage planes I have called looking for a special item needed. Thank you for being YOU!
Phone I love how quickly you always ship my orders. The person I spoke to was knowledgeable and helpful.
Internet Enjoyed the order experience. Easy to find. Easy to order. And the order was filled quickly. We'll be back!! Merry Christmas!!
Phone The sales person was very helpful and friendly. All items were received without any issues. I would definitely purchase from Aircraft Spruce Canada in the future.
Internet Your products and services have always met or exceeded expectations. What more can one ask. Thanks for the always quick service.
Internet Aircraft Spruce always comes through. Easy ordering, good shipping, well packaged. Thanks!
Internet A great experience. You have gone beyond the call of duty to see that I get my order. I am very appreciative for your help. Thank You.
Internet I recently purchased a fuel dipstick for a Piper PA28. Your website was easy to use and checkout was a breeze. My part was shipped right away and I received it quickly. Excellent service all around! Thanks to you all.
Phone Arrived on time. Your sales associate was professional and pleasant at all times. She helped me place an order on something a knew little about and sought help to reassure me that it was the right item. Felt comfortable after my order. Thank you
Internet Really fast processing of my order and faster than expected shipment and delivery. Really pleased. Thank you.
Internet You're the best in the business. Working with you guys has always been easy and we'll continue to use you.
Internet Everything arrived quickly and correctly. I'm a longtime customer and find your service to be always top of the line.
Phone Always a pleasure to call in an order and talk to the staff. They are helpful and prompt in getting the order out

NOVEMBER 2017

Internet As usual & predictably, Aircraft Spruce comes thru as promised. Sets a higher standard for service, more companies should follow. Thanks again!
Internet I've been using Aircraft Spruce for a long time and have always been more than satisfied with the service they provide. Craig F
Internet Couldn't be better: shipped fast, price was fair, product exactly as expected. Will always order from Aircraft Spruce going forward.
Internet Thanks for the quick service. Great price and quick service. What more could I ask for. :-)
Internet Aircraft Spruce has always done a good job getting my orders to me in a timely matter! Keep up the good work!
Internet Would definitely buy again from Aircraft Spruce. Order was delivered sooner than expected. Good price and order quality was better than expected.
Internet Excellent service and speedy delivery to Australia. Aircraft Spruce is our preferred supplier from the USA.
Internet Excellent service and nice people to deal with. Been a customer for several decades with your company.
Internet As usual, the people at Spruce quickly assembled a complete and accurate order fulfillment. I've learned that one can order with confidence and expect perfect order fulfillment.
Internet Great service with availability, good pricing, ease of ordering, excellent packaging and quick shipment. I believe that Aircraft Spruce is a standard-setter for internet marketing and sales and have no suggestions for improvements. (That is, since the soluble peanuts were eliminated as a packaging material ----.) Thank you.
Internet Aircraft Spruce is my 'go to' aircraft supply company. Every purchase has been a pleasure. Great products and shipping is good. Shipping cost is always a concern but I know you have little to due with that. Thank you AIrcraft Spruce.
Internet No matter the size of my order, I am always treated with a high degree of professional courtesy. The staff are very knowledgeable about the company and take a personal interest in each order.
Phone I have been a customer for 17 years and have never had a problem with any orders. Please keep up the good work :)
Internet Thank you for very efficient and quality service. The product was exactly as advertised, price was good, and the shipping was very fast. I am very happy with my first experience with your company. I will for sure be continuing my business with you. Keep up the great work.
Internet Wonderful service. My order was delivered the next day.
Phone I have been dealing with you folks for 30 years as a corporation customer and personally. You are the industry standard on quality of product and service.
Internet Got my new Beacon light for 172R works fine. Always get good service from Aircraft Spruce... Keep up the good work!
Internet I am extremely grateful that you don't have a minimum order and your shipping on small items is very reasonable. Sometimes I just need a few nuts and bolts. These are usually specialty items that cant be obtained locally. You ship them right out to me via US mail in a padded envelope. This makes you my go-to company for all my parts needs. When I've asked questions on-line about an item they are answered thoroughly and usually the same day. Repairing my home-built wouldn't be nearly as much fun if I couldn't get all the parts I need shipped to my doorstep. Thanks Aircraft Spruce!
Internet My order was shipped and received within two days. I always receive satisfactory service from Aircraft spruce. Thanks.
Internet Dennis from down under, I have built a Thatcher sourcing 90% of the raw materials from Aircraft Spruce. Your system of supply to Australia customers is second to none. If it can't be sourced by you immediately you take the trouble to inform your customers with explanations and alternatives and it is much appreciated. Happy Ossie Customer, Dennis.
Internet When I think of customer satisfaction I think of Aircraft Spruce as an excellent example of how I think things should be done. I have placed quite a lot of orders with Aircraft Spruce. I have had a few problems but they were all resolved to my satisfaction with one quick phone call. I get fast delivery with reasonable shipping costs. I am amazed at the inventory that Aircraft Spruce maintains. I always shop for low prices and probably 90% of the time Aircraft Spruce has the best price. If I am buying several items, Aircraft Spruce is just about always the the price winner. Keep up the tradition.

OCTOBER 2017

Internet Fast delivery, excellent choice on product that covers all types of aircraft. This range of product makes it easy to rebuild and maintenance your aircraft.
Internet ACS has been great. Very fast delivery and always getting what I ordered. Never had an issue with the few returns I've had. They have been very friendly and helpful.
Internet My new David Clark headset arrived earlier than expected and everything was perfect. Whole order/delivery experience was excellent.
Internet As always, orders are shipped promptly and received when expected. Rarely can you find products at lower cost than at Aircraft Spruce. The web site is easy to use. My favorite place to order from. When looking for aviation products, I always go to Aircraft Spruce first.
Internet Fast and courteous and professional service with quality aircraft parts. Thanks.
Internet Great Website helped to identify the needed parts. The wide array of shipping options and costs helped minimize unnecessary expense. Parts arrived promptly. Thankyou
Internet Shopping for what I needed was really a pleasure. You had the right product for my needs. I will also do business with you in the near future. Thank you for being such a thoughtful company.
Internet Thanks for a super fast processing of my order. Terrific to do business with you.
Internet Aircraft Spruce had the best price and I received my order very quickly. I pretty much order all of my parts, etc. from Aircraft Spruce. Thanks
Internet G'day, Unbelievable fast service, ordered Wednesday, delivery to Romsey, Australia the next Tuesday. Many thanks
Internet Very pleased with my order. Everything in my order was exactly what I had ordered and the price was fair. Delivered within two days of placing order.
Phone Once again, good customer service from Aircraft Spruce. I can think of no ways to make it any better.
Internet Excellent service, as always and the reason I buy all my aviation parts from Aircraft Spruce!
Internet I found your company via Google and I am glad I did. It was very easy to order the item that I needed. I will definitely be back. Thank you!
Internet Very happy with purchase and product. The sales person who assisted me on the phone was excellent. thank you for your help.
Phone A very positive experience. As usual. the part arrived on time and is now installed and fully functional. Thank you.
Phone Order received thanks. Easy to order online, fast response by Aircraft Spruce, competitive pricing and hassle free. Good job again, many thanks.
Internet As always, Aircraft Spruce demonstrated they value all their customers, in their handling a back order product..Thank you!
Internet Glad you sell Streamline Tube by the foot, as I needed only 1 foot for a custom Harley trike project. Product was as described, well packed and shipped fast - great experience, thanks!
Internet The products we order for Spruce always get here quickly and completely. As office manager, the paperwork and email communications are complete and accurate. The efficiency of your sales people, the accuracy of your bookkeeping and the friendly, helpful nature of your personnel are why we do most of our business with Aircraft Spruce.
Internet Order was quick, precise and the product is good. Delivery in 2 days. Amazing. Thank you!
Internet Great Service, very satisfied with ordering form your company. I have ordered several items and nothing has been incorrect or delayed. Large inventory to choose from, website design is very good and easy to navigate Keep up the good work
Phone I have been a customer since early 2000. Your staff is courteous and well informed about your product line. Your inventory is excellent and competitively priced. The shipment always arrives as advertized and the boxes are well packed. I will continue to order my aircraft supplies from Aircraft Spruce & Specialty!
Internet
My order was easily submitted online processed quickly and delivered in a timely manner. I am a happy customer.
Internet
Great service! All items were correct, in good order and packaged well. Always nice to have this portion of an airplane project go smoothly. Thank you.
Internet
Excellent variety, quality, and service. And, small orders are no problem. Aircraft Spruce is a tinker's delight and a great resource. I also appreciate their using the USPS. So many companies ship UPS only and to Alaska the UPS price is ridiculous. Thank you.
Internet
Thanks for the quick delivery! Arrived quickly and in perfect condition. As usual with Aircraft Spruce. I'll be back!
Internet
All the help I got trying to figure out what I needed was great. I needed a tach cable and didn't know there was a difference in the rotation when it came to buying a cable. The staff was very knowledgable and helped me all the way. I need more stuff and plan on placing another order soon! Thank you!
Internet
You make ordering very simple, and if I ever have any questions your help desk is pleasant, knowledgeable, and professional.
Internet
The ordering process was very smooth and your site is user friendly and my part was delivered promptly.
Internet
I placed the order on a Sat, and on Sun wanted to add something, sent email, got quick response and they added item and got the order in 3 days. AWESOME SERVICE
Internet
This is just a note to say how much I appreciate Aircraft Spruce. Your prices are fair, your shipping is fast and the costs are reasonable. The paper and online catalogs have a huge assortment of products. I also like the fact that there is no minimum order.
Internet
As usual, you always have what I need in stock and the delivery is on-time. Thank you.
Internet
I always receive my shipments from Aircraft Spruce quickly without having to follow up and track down shipments. West Coast shipments arrive usually the next day via UPS ground, making it an effective choice. Thank you for excellent service.
Internet
I have built an airplane (Murphy Moose) with parts from aircraft spruce and ACS at Lake Havasu City. In the last 20 years I have only had one issue involving warranty problems and that was resolved by the factory. Good service and quality parts/availability are very good at Aircraft Spruce.
Phone
I've been ordering from Aircraft Spruce for quite a few years now and have always been completely satisfied with their service. Being not to swift with my laptop, I place my orders by phone and always receive quick response.
Phone
I have been dealing with you for roughly twenty years now. Not once have I had a reason to complain. Your service as well as prices have been just fine since the beginning .

SEPTEMBER 2017

Phone
As a maintenance and parts support operation (over 40 years in the business) I depend on a lot of suppliers to keep the aircraft we maintain and their owners happy. It is my experience that your company offers top notch customer support in every way and I can depend on my orders getting out as expected and delivered as soon as possible. It is a pleasure being one of your dealers. Thank you for your good service!
Internet
Once again your people went the extra mile filling my order. It would have been easy to just drop the two pieces of 1 tubing into the box but they took the time to label each one so I could tell the 2024T-3 from the 6061T-6. Great job!
Internet
I am very happy with all the orders I get from Aircraft Spruce, very good and fast service, Very friendly staff. Thank you.
Internet
Fast, friendly and professional service that only Aircraft Spruce can provide with every order that I have placed with them.
Phone
I appreciate your service, especially being able to talk to people who know a lot about aircraft and the many accessories, parts, etc.
Internet
I was very pleased with the processing of my order from Aircraft Spruce. Placed my order very late on Thursday. Confirmation was immediate and received a tracking number the next day. It was delivered on the Monday (thank you Canada Post). Excellent service from Aircraft Spruce Canada!
Internet
Great service, I run a small GA workshop and I can count on aircraft spruce even thou I'm in Australia, its quicker than getting it in Australia most of the time. The web site is great and simple to find the parts needed.
Internet
Love doing business with Aircraft Spruce...good prices...great products...fast delivery!
Internet
As always great service with fast shipping. That's why I always choose Aircraft first for my aircraft needs. Thanks.
Internet
I like the easy look-up website, huge selection and fast shipping, 100% satisfied.
Internet
Another order processed quickly and shipped correctly. Aircraft Spruce has a consistent first-rate customer experience.
Internet
As ALWAYS, my order came quickly and correctly. THANKS SPRUCE!!
Internet
My latest order was, as usual, prompt and in perfect shape. My project(s) require lots of frantic ordering and weird combinations of parts. During the years of buying from Aircraft Spruce, I have never been disappointed. Thank you for a great job.
Internet
Thanks Aircraft Spruce, you folks continue to be the best in filling orders and getting them out quickly. You are my go to source for all things aviation.
Internet
Great place to work with, great products, great online interaction, great checkout options, what can I say but keep doing what you are doing!
Internet
This is the 2nd order I have placed with Spruce Aircraft Canada and I have very pleased with the service when I called with questions, the ease of ordering, and the speed of delivery of my order. Aircraft Spruce is now the first site I check when looking or aircraft or pilot items. Keep up the good work!
Internet
Very satisfied with the order process. I have been using you guys for over 40 years and have never had a problem. Keep up the good work.
Internet
Fantastic service. Part ordered Monday. Received Wednesday Though customs etc and across America the North Atlantic then UK. Amazing well done and thanks.
Internet
Good job, all tools accounted for, packing and delivery was great. All the tools are high quality. Thanks.
Internet
I've been an Aircraft Spruce customer for over 15 years. It has always been a pleasure to order from you. There has rarely been an issue with an order but when there was you fixed it promptly.
Internet
Thank you for having the items in stock and for fast shipping. The service was very good.
Internet
Great service, only supplier I could find in Canada that stocks Aerokroil. Shipping was only 2 days!
Internet
Product arrived promptly and packaged perfectly. It is always a pleasure to do business with Aircraft Spruce.
Phone
Phone was answered on the second ring. The order was taken. All requested items were in stock. Got my order delivered to my door 2 days later.
Internet
As expected, fast and accurate service with products at a fair price. You guys run a business like it should be run. That's why Aircraft Spruce is my favorite airplane store. Awhile back you had some confussing online ordering issues, but those issues are now gone. Great people working at a great store!
Internet
I'm grateful to Aircraft Spruce as a resource to those of us who build experimental aircraft. I've placed larger orders, $1,000 +- for sheet metal, and small orders, $11 for a small quantities of nuts and bolts. Each is treated with the same dedication to service. I get what I order with speed and accuracy.
Internet
Easy ordering format, fast delivery, packaged and documented well.
Internet
As always, your people and your service are great! Don't change a thing!!
Internet
I very much enjoy ordering from Aircraft Spruce. I am sure for you to produce the paper catalog it is a significant cost. However, as a mechanic, the catalogs have been a proven source for almost every need that is not clearly illustrated by the aircraft OEM's. And, over the last 25 years and the 8+ different model airplanes and helicopters that I have worked on, Aircraft Spruce has been a go-to source when the parts that the OEM offered was found to be sub-standard. Yes, it's true, just because a part cost more money doesn't mean it's a better part. Oh, yea, the catalog requires no electricity, doesn't take forever to boot up, no internet or wifi is needed and I don't have to remember my user name and password just to look for a part. I wish I could have used Aircraft Spruce when I was in the military. Thanks you to your entire staff.
Internet
I have ordered from Aircraft Spruce for years and have never had a complaint! And do not expect to have a complaint in the future!
Internet
Great product selections, reasonable prices and fast shipping....I don't know what I would do without Aircraft Spruce.
Internet
Aircraft Spruce did an excellent job fulfilling my most recent order. This superior performance is typical for ACS. My order arrived in excellent condition within just 3 days of placing the order. Well done!

AUGUST 2017

Internet
I have never gotten anything but the greatest, most prompt service from Aircraft Spruce.
Internet
As always, fast and courteous service, nobody any better!! Thanks so much from a long time customer!!
Phone
This is the first time I ordered from your company. My shipment arrived on time and was packed well. Thank you for your service to those of us that need parts to keep our passions flying!
Phone
The order was complete and arrived by mail in short order. The staff who took my order was very helpful and answered my questions. Very pleased, thanks to Aircraft Spruce Canada.
Internet
Excellent service, parts arrived at my home in UK exactly when you said they would even when you did not have parts in stock when ordered, very prompt reply to my queries before ordering, faster delivery than I would have got from UK.
Internet
Order was correct, complete and shipped quicker than I had expected. Well done ACS Canada and thank you!
Internet
Love the fact that you show your shipping rates prior to placing orders. Most of the time (95%) I choose USPS Priority, the least expensive
Internet
You all are Awesome! I am restoring a 1946 all aluminum camper and have come to you several times for materials needed. Every time I order, I get a quality product at a fair price in a timely manner. I couldn't ask for more.
Internet
Very pleased with the customer service I get when I call. My Cessna 182 is always needing a little bit of extra LOVE from Aircraft Spruce. When I call to order parts, your training and customer service of your order takers are the tops.. They understand what I'm looking for and can help me figure out how to order it. I've upgraded my old normal headsets to your reconditioned Bose X General Aviation Noise Cancelling. These are my first Noise Cancelling headsets and we are very pleased...I've come back and purchased 2 more...You are a very professional group! With your shipping location in Atlanta, sometimes, I get things in 1 day or 2 at the most. Thanks.
Internet
As always, doing business with you is a pleasure!! Our Ercoupe was outstanding Ercoupe at Oshkosh this year. Thanks for your part in getting the award.
Phone
Great American company! Go Aircraft Spruce!
Phone
I have always been satisfied with the service that I have received from Aircraft spruce. Even when I have had a technical question and have not made a purchase. Please keep up the good work. thanks
Internet
Aircraft Spruce always delivered on what I purchased. And what I returned Aircraft Spruce is prompt on returning it as crediting my account. I only order for myself, so I'm quite satisfied the way Aircraft Spruce takes care of me only as a occasional customer. Thank you Aircraft Spruce Personnel.
Internet
I've been a customer since 1983 and you have provided what I needed most times in a very timely manner at the right price. Over all I have been very satisfied with your company.
Internet
My experience with Aircraft Spruce has always been pleasant. It is very easy to shop with them and their shipping is always fast and efficient.
Internet
Over the years that I have been associated with you as a buyer - your promptness and professionalism with providing for my product needs and advice have been outstanding, keep up the great support - Thanks a million.
Internet
Thank you for all the programs you support. Give a little, get a little!
Internet
Hi Jim, being half way round the world and with freight costs being so expensive, I'm totally reliant on the ASSCO sales, warehouse & dispatch staff filling my orders accurately & completely. I can't ever recall a problem - the service is outstanding! Kind regards, Bill T, Bathurst, Australia
Internet
Everything about this order was textbook perfect. As always,when I order something from Aircraft Spruce I get what I ordered when it arrives on time. No surprises or disappointments. Good job!
Internet
Prompt fulfillment of order and accurate and secure packaging. Also, competitive prices with no minimum order requirements. AC Spruce is the best.
Internet
I use the online ordering system and find it quite quick and intuitive and the shipping is very quick and easy to use. Keep up the great work.
Internet
I'm a longtime customer very pleased with the scope of your catalog, and especially with the pleasant and professional salespeople I encounter when I choose to phone in an order.
Phone
I have been a customer since Fullerton Air Parts (Flo Irwin). That should speak volumes of the service I have received from Aircraft Spruce. In the early days, I had a variety of planes and was based out of Orange County Airport. At the time, the airport was surrounded by bean fields. I, and some of my friends, would frequently fly into Fullerton airport for lunch, the pick up whatever supplies we needed from Flo. She was a great lady, and I am glad that she passed on such a wonderful legacy. I am certain that she would be very proud of what she started, and proud of you all for building on her meager beginnings.
Internet
Excellent service since 1970 when my dad and I built our first Fly Baby. The excellence continues to this day.
Internet
Excellent selection of aircraft items and prices. Have never had bad service and delivery is always prompt. I will always be a loyal customer. Thanks for being a part of my aviation needs.
Internet
I have always turned to Aircraft Spruce for all my aviation needs. They have never let me down and are totally trustworthy, fast and efficient. They have great choices from reasonably priced, to the best available. I've never seen the need to look anywhere else..Why would I..
Internet
Very handy. I am at least 80 to 100 miles from a store that could provide not nearly the inventory you offer so a day or two for delivery via the US postal service is very handy. Others can provide the same service but charge an arm and a leg for shipping and handling. I appreciate you service very much.
Phone
Excellent price and knowledgeable service. Fast shipping and delivered on time. Highly recommended.
Phone
I called the customer service line just before Air Venture at Oshkosh to find out if they would have the parts I needed at their booth. The service rep on the phone was very helpful and was able to check the inventory that was taken to Oshkosh.I was told that the parts would not be available but could be shipped from the warehouse without delay. I ordered a full set of intake seals for a Continental 085 on the spot and they arrived in a few days. I am very happy with the service provided, and will be ordering more parts soon! Thank you Larry
Internet
I am a retired AME/Pilot. I have been restoring a 1946 Globe Swift and have relied on the support and expertise provided by your sales staff. My experience has been very positive. In return, I buy everything I can from Aircraft Spruce. You are my preferred supplier. Thank you.
Phone
Waiting to install items purchased on my upcoming annual and am totally satisfied with the products. Service is second to none with very knowledgeable people and the fastest shipping I have ever received. I will be happily using Aircraft Spruce from now on.
Internet
Wow, great quick order. Website is easy to navigate and orders are shipped quickly. I have already passed along to others as having the right parts and quick shipping. Thanks, Danny S, Louisiana
EAA Airventure Oshkosh
Incredible - ordered at Airventure and it beat me home!
Internet
Thank whoever very much. I forgot to include the ELT battery in the first order, ordered it with a note and it was included added to the original order saving shipping. Made me look good on this end.

JULY 2017

Internet
We have been dealing with Aircraft Spruce and Specialty for over 30 years and have always found them professional in their approach and happy to assist with any problems we may face in this ever changing industry. The parts ordered are those received, prices quoted are those we pay, the delivery times are acceptable considering we are on the other side of the world and should we require non listed stock we are advised where such stock may be procured. Thank you for your service over those years and we look forward to maintaining our relationship well into the future. Regards D and C Aircraft, Australia.
Internet
Very good site, complete information about the items. Good search engine, helps a lot to find the items needed.
Internet
I love buying from Aircraft Spruce. I place my order online in the morning and it ships the same day. I use the least expensive shipping method and I usually receive it the next day. My order is well packaged along with the shipping receipt for my records. Aircraft Spruce is the best!
Internet
I have been purchasing from Aircraft Spruce for 20 years! My go-to place!
Internet
I can always count on Aircraft Spruce to give me the best selection of aircraft parts and supplies. Also always get fast shipping, and appreciate the USPS option that is much less expensive than the overnight shippers for us located in Southern California. Thank you for making it easier to keep our general aviation and experimental aircraft flying!
Internet
I just started an Ultra Light project and have been very happy with the orders I've placed with ACS.
Phone
Needed the part for the weekend, didn't realize we did until 3 pm West coast time Friday, the man who handled our order jumped on it and got it shipped out UPS red within a couple hours - thanks!!
Internet
I was very happy to find Aircraft Spruce Canada! Their prices and service were terrific. I also respect that this is a well established, family run business. Thank you for your prompt attention to my order.
Internet
Never had any problem since I began ordering from Aircraft spruce 20 years ago! Always got what I ordered :)
Phone
I am happy to have such good, convenient accessibility to homebuilders parts here in Ontario.
Internet
Thanks for being there for us small plane owners. It has never been cheap to own a plane but as our planes age it is getting harder and harder to find parts for upkeep. Good fast service also.
Phone
Always good service and friendly people to answer on your end. A long time customer, I really appreciate your efforts to get our orders right. Thanks
Internet
I've been buying from Aircraft Spruce for about 14 or 15 years. In that time, I don't ever recall having a bad experience. Please keep up the great work and continue offering the fair prices, fast shipping and excellent customer service.
Internet
Amazingly prompt response! I ordered over 1000 items and couldn't believe it when there was an email waiting the following morning saying the items had been dispatched. Easy to track the package online. By comparison I ordered some items from another supplier 3 months ago and I'm still waiting, with no apologies or communication emanating from them to explain the delay.
Internet
I recently ordered a needed part using my iPhone on a Sunday morning. Easy quick process and delivery was on time as promised. Satisfied customer for over 20 years.
Internet
AS Always fast and great service by all. AAAAA+++++
Internet
I have been a customer since 1979 and have always been totally satisfied. This is the best company that I deal with.
Internet
I have been restoring a 1946 Globe Swift over the past year and have relied heavily on Aircraft Spruce to supply both AN hardware and some aircraft specific parts. The service has been excellent, the expertise in answering some of my questions invaluable. Aircraft Spruce is my go-to for all my aircraft needs. Thank you all very much.
Internet
Discovered on Wednesday evening I needed a new tire / tube. I had it in my hands Friday in time for a weekend install. Great service!!
Internet
When I need parts or products for my aircraft, I think only of Aircraft Spruce! Dependably in stock, same day shipping and quality, caring employees are all literally guaranteed. I wish every vendor I deal with was anywhere close to being as consistently customer focused!
Phone
I have been dealing with Aircraft Spruce since 2001 for personal and business aircraft supply. Always great service, prompt delivery and quality products.
Internet
I have been satisfied overall with the service I get from Aircraft spruce. I have never had an issue with any of my orders, they have been prompt and fulfilled error free.
Internet
A quality product and an even better quality of people at Aircraft Spruce! Thank you Aircraft Spruce!
Internet
Always great with your orders. Ordered 2 tires on a Sunday and they were delivered on Tuesday with free shipping and no tax.
Phone
You're the best of the best! Thanks for being there for all of us!
Internet
I order parts about once a week for the restoration of my Grumman AA-1A. Service and prompt delivery are always above expectation. I don't know what I would do without Aircraft Spruce and that's no joke! Thanks for your great work!
Phone
Small order but all was in stock, sales rep was very friendly and made it a pleasure. Shipped and received quicker than expected.
Internet
I had ordered the wrong spark plugs and didn't notice until the day I was changing them. Spoke to a very helpful customer service person who walked me through the RMA process. New plugs arrived in 2 days and the refund was applied as soon as AS received the returned product. I've been using AS for over 25 years and have always been impressed with the service.

JUNE 2017

Phone
Small order but all was in stock, sales rep was very friendly and made it a pleasure. Shipped and received quicker than expected.
Internet
Dependable! I KNOW that my orders with Spruce will go out the same day, and that the rare backorder will be shipped without my having to follow up. I only wish other vendors I deal with were as DEPENDABLE! People do make a difference, and it's so obvious that you hire, train and retain the best of the best.
Phone
Order arrived promptly and well packed. Was exactly as described and worked flawlessly. Happy Happy!
Internet
Keep on keepin' on! Living in Nova Scotia puts me in somewhat of an aviation backwater where getting aviation hardware can be a bit of a nightmare. Aircraft Spruce resolves most of the angst and dealing with the friendly and helpful staff I find there resolves the rest.
Internet
Thank you, for providing a very organised and user friendly web site. I am very a satisfied customer.
Internet
I am the President of EAA, Chapter 216. We are a fast growing Chapter in Southern New Jersey. Aircraft Spruce is toe top vendor recommended and used by our chapter. Products are good, shipping is good. I wouldnT change a thing. Thank you.
Internet
Outstanding service and shipping, just wish all the other guys were like Aircraft Spruce. PROFESSIONAL is the ONLY way to describe them!!!
Internet
I've never received an incorrect order from ACS, even when dealing with small hardware such as nuts, washers, screws, etc. Shipment is always fast and with reasonable shipment prices for my needs. Even my smallest of orders is processed and ship quickly. I'm a long-time ACS customer and I expect I will be for a long time.
Internet
I'm a regular Spruce customer. As always, my order was handled with excellence in all areas of customer service, delivery, etc.
Internet
I've been buying from you for 30+ years, and completely happy with every transaction.
Internet
A very well-run business. I've been an enthusiastic customer for almost 30 years!
Phone
Fantastic experience. I ordered the wrong part.....1 call and an RMA issued with the correct part put on the way. Impressive service. Locked me in as a customer for life!
Phone
When I hung up the phone I heard the door bell ring. My product was on the porch!
Internet
Everything was professional. Never talked to anyone, just online order. But when visiting the Corona store I have had nothing but expert knowledgeable service.
Internet
Aircraft Spruce has become my provider of choice for parts and other needs since purchasing an airplane last year. ACSpruce is convenient on the West Coast to Arizona, where I live.
Internet
I ordered 2 custom coax cable assemblies in the early afternoon, and was shocked when I was notified they shipped later that day! Great service!
Internet
I always enjoy ordering from Aircraft Spruce Canada. Their service is top-notch, and their packaging is always robust, which ensures that I get what I ordered in an undamaged condition. Please keep up the great work !
Internet
The web site is easy to navigate. I had my order in just a couple of days. Free shipping. Thanks
Phone
Truly outstanding service. Shipping was fast and at a reasonable price. Sales agent was helpful and accommodating.
Internet
Internet
Nothing but a top rating. Been doing business with you for 25 years, from radios to Camloc fittings. Always have items in stock and am greeted with a pleasant voice and highly professional customer service.
Internet
I count heavily on Aircraft Spruce for helping me maintain my aircraft with the right parts and fluids.
Internet
Thank you for your excellent customer service! I made an error on the address and your team got everything straightened out in no time! The product is just what I needed! I look forward to doing business with you in the future! Thanks, again!!
Internet
I really appreciate the easy to use web site, the extensive stock you maintain and the prompt shippment. Keep up the good work. Thanks!
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Any time I need anything it is here when I need it without question. I have tried other suppliers and ship dates are not honored sometimes it can take two weeks for item in their stock!! Thanks for being consistent and prompt.
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Always excellent packaging. Glad to see you move away from the peanuts packing to the environmentally friendly recycled paper.
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I am always impressed that you can process and ship and order only a few hours after you get it. Keep up the good work.

MAY 2017

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Aircraft Spruce is my go-to on-line place for aviation items. I do most of my ordering from your web site, but when I can't work out exactly what I want, your sales agents have been extremely helpful.
Internet
You guy's are awesome. I haven't had any mistakes from you in all my years of ordering from you. Your sales agents have always been helpful and friendly. Keep up the good work.
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The service is a convenience, avoids trying to figure out where to get the thing. Sort of like Amazon, saves time and effort. Also, Aircraft Spruce has a good reputation, if something goes wrong with service or device, resolution is more certain. Is a confidence builder.
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I have always had good service from Spruce ... restoring our C-170 and the products provided by Spruce have been key to getting the bird back in the air. I recently ordered valve cover screws and a Transcal altitude encoder ... prompt service and delivery and fair pricing ... can't ask for more than that!
Phone
I have always received the most excellent service from Spruce over the past 10 years. Any enquiry I have made has been dealt with the utmost professionalism and trusted advice. Too many words would only spoil the opportunity to comment. Please be assured I have always received the greatest service.
Intenert
As always AWESOME SERVICE!!! Items were backordered but received in a timely manner, no issues with shipment/delivery whatsoever. EXTREMELY pleased with service and items!! Quality from time we pushed confirm purchase to arrival of items. Thanks
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Excellent service all round. The parcel arrived on my doorstep, in a regional Australian town, on the morning of the fifth day after placing my order.
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I couldn't be happier with the service I receive. First class. I have received goods within 5 days of ordering and I live in Australia. You guys are the business.
Internet
Outstanding-as always. This is the go to place for any aviation needs. As a rule you can count on the best service and price, so always start here.
Phone
I have been an Aircraft Spruce customer for more years than I can remember, and have NEVER been disappointed. This order is no exception.
Internet
Great job on all products I have purchased over the years! Never a problem, whether in-store or online. 100% satisfied
Internet
I've probably had over 50 separate orders over the past decade. Every one was delivered promptly and was correct.
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Aircraft Spruce has always provided me with top-notch service. I was amazed at how quickly I received my order. After my order I compared the price for the same items on Amazon.ca...Aircraft Spruce was less expensive and I prefer dealing with 'aircraft people'. This just further convinced me that Aircraft Spruce is the right choice! I'm placing another order today.
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I've been a long time customer of Aircraft Spruce & Specialty. With the internet, there are many options to find products elsewhere. I stick with Spruce because of their selection, quality, customer service, and continued support of aviation.
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Been dealing with ACS now for 15 yrs (2 aircraft builds) and have never had a problem. Looking forward to at least another 15 of the same.
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Great service and help setting up account and establishing my military discount. All items and back ordered item arrived very fast. Thanks for the great service.
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Excellent service every time. That's why I use Aircraft Spruce.
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Your team is first class, I always order from Aircraft Spruce because I know my stuff will come ASAP. Keep up the great work.
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Everything I buy from Aircraft Spruce is non aviation applicable but having 30 years in aviation I know the hardware I order will be of the highest quality and mt Model A appreciates this quality.
Phone
Always great service. Has been my first go to parts store!
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Aircraft Spruce is the first place I shop for aviation supplies. I have never had a bad experience. Customer support is always exceptional. Thanks
Phone
Cannot recall, in my 56 years as a customer have I had a single negative issue. So...keep up the good work and I'll remain a loyal customer.

APRIL 2017

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Everything is perfect prices, service, delivery and your catalog is a bible to a lot of pilots. Great job.
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Very professional! It is so nice to be able to actually talk to a real person when ordering. Your the first place I check when I'm in need.
Internet
Aircraft Spruce continues to impress me with customer service. As a long-time customer (30 years), it is nice to see the standards of service maintained so well. Keep it up!
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I have been a customer for years now...too many to think about really...but I can assure you that everybody has been a pleasure to do business with, not only helpful, but cheerful as well....i am always greeted with a positive, helpful Spruce employee and that is always appreciated.
Phone
It is a pleasure to do business with Spruce! Service is great. Totally customer oriented! The occasion return is seamless. Don't change a single thing!!!!!
Internet
You've been my primary supplier during my PIETENPOL build over the past 6 years. I've mis-ordered, been allowed to return items, been allowed to exchange items, been advised on technical suitability of items, and always been helped by friendly, knowledgeable and courteous staff members. This has been true mostly with phone and internet orders, but also true the 3 or 4 times I've shopped the Eastern in Peachtree City, GA. Thanks for always being there with knowledgeable and quick service. AND - I'm now in the air - thanks!
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I quit a competitor cause they never had stock and shipping was crazy. I use Aircraft Spruce excluselively.
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Transaction was flawless, shipped the same day. The sales associate was very helpful.
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I've designed a new LSA and am building it now. Hope to have it flying this year or next...Anyway, I buy everything I can from your company - your catalog is my constant companion. I keep one in my car for when I'm waiting to pick up my children, etc. Now, I've learned that you have bought the Poberezny home and you're opening it up for tours next summer. I love you folks. You're the best.
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As my consistent orders show, Aircraft Spruce is my supplier of choice. Perhaps the most important aspect is a predictable cutoff time each day. Please stress to your employees how key it is to get items out and on their way. If their is a problem, a prompt call and getting the order on its way is critical. Your service is always cordial and friendly.
Internet
What I love best about orders from Aircraft Spruce is that they are correct and prompt. Their selections are the most expansive I can almost always find the part I need. I always start my search for a part with Aircraft Spruce.
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Have been a Aircraft Spruce customer since the 60s. Have been pleased with your products and services for many years.
Internet
Very happy with your service on the occasions I have purchased items from you. Especially happy with UPS who get my order to me in South Australia within 6 or 7 days. In comparison I order cartons of oil from Sydney and Aussie post take 10 to 14 days to deliver.
Internet
AIRCRAFT SPRUCE ROCKS! You guys always do a great job, have just about everything I have ever needed, are very price competitive and everyone of your staff I have ever dealt with has always been top notch. Aircraft Spruce is really helping us in GA to keep 'em flying!
Internet
I just ordered a few small hardware items and they treated it like I was ordering a large order. Service is excellent!
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Couldn't believe I received my complete order in three business days! Thank You for you fast and accurate service.
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Aircraft Spruce and Aircraft Spruce Canada have been and will continue to be a trusted supplier of of parts and supplies for our maintenance business. They are also a place we recommend to owners who like to do some of their own work on their aircraft. Keep up the good work.
Internet
Just what I wanted. A hard-to-find item, elsewhere. Ordering on-line easy. Delivered quickly.
Phone
I have only dealt with AS once before many years ago. Nothing has changed. Everything was perfect, including packing, price, shipping, and product. Thank you again for hassle free service. Mike Davis Brownsburg, IN 46112 (Concorde Battery)for PA-24

MARCH 2017

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Aircraft Spruce is one of the most reliable online retailers I deal with, and one of the easiest to use. Keep up the good work.
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Aircraft Spruce has been there for me through 5 experimental aircraft and now I'm finding them a good source for my sail boat project. Great source for more than just aircraft parts and supplies!
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I'll be having the ignition components installed in a few weeks. Everything arrived as ordered. I've been a customer for over 25 years and am always amazed at the excellent service and availability of parts. Gary.
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As Always Aircraft Spruce is my go to place for everything I need to repair and service my airplane. Great Inventory and you guys and gals are the best. Thanks from a loyal customer.
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Internet site was easy to use, even for my order of various fasteners, which could be a problem. Order was complete and accurate, and delivery was prompt. Great service!
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I ordered three speed ratchets Tuesday morning 3/21/17. I received them Thursday afternoon 3/23/17 at about 2:00PM. Cannot beat that service! Price and availability was better than E-Bay, Amazon, etc. I do not think anyone else in the country has all three drive sizes or even knows that there are three drive sizes. I am very pleased and satisfied with my order.
Phone
I use Aircraft Spruce for all my needed supplies . I'm restoring a 1946 J-3 Cub. Aircraft Spruce has had almost all of the items I've needed. The agent's that answer the phone are always courteous and knowledgeable. I'll continue to call you on any future projects also. Thank You for your concerns.
Internet
Good experience, Well managed, large inventory. I've dealt with Aircraft Spruce for a few years now and have always selected them for my specialty orders.
Phone
Sales agents know their products well! They are very patient and courteous. Shipping is fast. I give Aircraft Spruce a 10 on all counts!
Internet
Great Service from you guys for 40 years. Thanks!
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Your staff has always been the best and I want to thank you for buying the Poberezney home to preserve it in the memory of the founder of EAA. Many Thanks and Blessings to you and all your staff.
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Hi Jim, Thanks for asking. I love your company. You actually make my flying safer. Because your company is so efficient and your website is so easy to use I never hesitate to place an order when I need something for my plane. Thank you!
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None, just keep doing what you are doing. I have been building an experimental for the last 5 years and have purchased 95% of my supplies from Aircraft Spruce. Throughout the years, I have been very satisfied with each and every order. From prompt shipping and reasonable shipping costs, to how the orders are packed, and to the correctness of each order, well... that's how we got to the 95% number. Great customer service and great business!
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Great products, fabulous service! Can't beat that combination. I will be back for more! Warminster, PA 18974
Internet
Thanks for the usual excellent service and pricing, especially the reasonable shipping costs. Aircraft Spruce is the best aviation parts supplier by far!
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All my shipments have been very well packaged, usually delivered in the time frame given. Great people on the phones, I could not be happier with Aircraft Spruce Canada. I would recommend them to anyone if asked.
Phone
Always had good results from all orders placed with Aircraft Spruce, no problems ever in 10 years of orders placed.
Internet
I've been using Aircraft Spruce for many years for everything related to aviation, and will continue to for years to come.
Phone
When I received my order the package was partially open and one of the two items I ordered was missing. I called Aircraft Spruce and talked to a very nice lady, who told me that the item I was missing would be shipped out right away. I did receive my replacement within a few days. I have been buying aircraft parts from Aircraft Spruce for about 13 years now, and have literally placed possibly hundreds of orders, and have never had a problem! Nice job to all of you at Aircraft Spruce!
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100% satisfied, thank you for having all the parts I need for my 42 year old Mooney in stock!
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Excellent service and excellent products- all that ive come to expect as a customer building two airplanes over 20 years. I know ACSpruce products are always the best available, along with a selection when a variety of options are available in a purchase, and I find comfort and confidence in knowing products ive used in the past - can always be found at AC Spruce. Recommend continuing to provide purchaser's use and product feedback in technical descriptions of products. thank you!
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On-line order. Very smooth. Web site is well designed to submit orders. Items arrived within 4 days of placing order. Very prompt and well done. Will continue to use Aircraft Spruce for my aviation needs!
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Your web site is easy to use, you always have the parts at one location or the other. Your service is very fast, and dependable. Thanks Ronnie Robbins, Director of Maintenance, Rocket Aviation
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Been a customer of Aircraft Spruce for years. Nothing but the best service and the best pricing. Will continue to use them well into the future!
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You guys and gals are doing a lot to keep GA and experimental aviation alive. I could not support my certified ship or experimental project without your excellent value and outstanding service. Very much appreciate every transaction with Aircraft Spruce.
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As a multi-company owner, I shop for quality parts, affordably priced, easily ordered and (perhaps above all) reliably serviced. BINGO: Aircraft Spruce 'be the ball'! Thanks, guys/gals
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I have never had any problems with Aicraft Spruce in any way. Your staff are always very pleasant to deal with and although they have many customers to deal with I always feel like they know me personally. Great job.
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I was a (another supplier) customer. I found your website so easy to use it is just fantastic! With them it would take me 20 min to call and hope I delivered the order correctly. Now I am sure what I am ordering and the shipping is usually 1/2 what I paid before. Thank you for the excellent service too!
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I have been purchasing from Spruce since mid 80's for my personal use and always had an excellent service. At the time orders had to be placed at Spruce California, later Spruce East and now I am very glad to be able to purchase from Spruce Canada. Thank you!
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Love Aircraft Spruce. Fast shipping, always packed well and prices are competitive. Great product selection also.
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Aircraft Spruce has always been on price with prompt shipping. Aircraft Spruce is the first choice for parts.
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You have the greatest sales agents - friendly, well informed, and quick - just a great combination. I have been doing business with Aircraft Spruce for many years and it is always a pleasure to deal with them.
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I have used Aircraft Spruce for over 35 years and have always had excellent service and quality components at all times.
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I initially started shopping at your main competitor, but thought I'd do a price comparison. I'm glad I did as Aircraft Spruce provided better value and customer care. Thank you for all you do.
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I have had very good service from your company for many years. I have completed 5 home built type airplanes using material from you. At times the customer service lady was very chatty, I got to know her quite well over the several years of building an airplane, I looked forward to talking to her, she was very helpful. I have never had a problem with the quality of your products. I hope your company remains successful for many more years, thank you.
Internet
You guys are definitely my #1 place to shop for all my aircraft supplies and parts. It is rare that I can't find what I want or need on your web site. In the years I have shopped with you, it is also rare when I have to call for assistance. But when I do, your staff are always very professional and helpful. Finally, shipping is extremely prompt. I always choose the cheapest option for shipping. But what I order shows up in a very short period of time. Great job. Keep up the good work.