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Frequently Asked Questions from Aircraft Spruce
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Home - Frequently Asked Questions
Why do I need to login?
We have enhanced our Shopping Cart software with this login feature. After you log in you can complete your order, check your order status, create a shopping list(s), manage multiple addresses, and benefit from the enhanced security and easier one-click ordering. You are not required to login to browse our site, only to take advantage of the enhanced features that come with having an Aircraft Spruce login account.
I've ordered before, why do I need to login?
If you have not ordered since our latest software upgrade, it may be necessary for you to register a User ID and log in to take advantage of the new features. If you have ordered previously, the registration form will be filled with the information you entered on your last visit. Simply supply your chosen user id and password and click submit. It's that easy.
Do I need to register more than once?
No, you only need to register once. Your information is stored with your User ID.
What do I use for my User ID?
Your User ID should be something that you will remember easily (email address, customer number, pet's name, etc.) It must be at least 5 characters in length.
What is my Password?
Your Password should be something that you will remember easily. It must be at least 5 characters in length.
What do I do if I forget my Password?
Click on the "I forgot my password" button, enter your email address in the space provided and submit. We will send you an email with the User ID and password associated with that email address along with a link to the login page.
Why won't my Customer Number be accepted?
The address you entered doesn't match our corporate office records. Please send us an email with your correct address: Contact Us, and we will update our corporate records. You will receive an email back when our records are updated and you are able to update your profile with your customer number.
How do I stay logged in?
Check the "Remember Me" box located at the bottom of the form when you register or update your profile. Unless you click the "Logout" link located at the top of the page, you will stay logged in between sessions. If you are using a public computer, we suggest you make sure this box is NOT checked to avoid others having access to your information.
How do I update my information?
After you have successfully registered and/or logged in, the links at the top of the page will change. You will be welcomed by User ID along with links to Logout, Edit your Profile, or access your Shopping Lists. Click on "Edit Profile" to update your name and address, email, customer number, change your password, or your preference of whether you wish to stay logged in or not. Please note that a customer number change will only be accepted if the address in your profile matches our records. If you have moved, please send us an email and we'll make sure everything is in sync to avoid any delays in processing your orders.
What is a wishlist?
Wishlist are temporary shopping carts in which you can store lists of part numbers for future referral or ordering. Find a part you want but don't want to order it now? Add it to a wishlist and order it when you're ready. You can keep separate lists for birthday or gift wishes, special projects, specific jobs, etc. There is no limit and you can have as many lists and parts as you desire. When you're ready, you can order single items or all items in a specific list. It's just that easy.